Sessions:
The MSP business is a people business at its core. MSPs with the best people practice create the fastest road to success. Even the strongest leaders struggle to decide when to coach an employee or when to let go. In this session Peter Melby, CEO of New Charter Technologies, shares 25 years of people management lessons while building an MSP platform with over 1100 employees. Learn why common advice like “hire slow, fire fast” isn’t always right, and learn how to lead with empathy, hold employees accountable, and make confident decisions.
Peter Melby
Peter Melby is CEO of New Charter Technologies, a pure-play MSP platform with nearly $300M in revenue and over 1200 employees. Peter is renowned for his strategic leadership in the MSP industry. As the founder and former CEO of Denver-based Greystone Technology, Melby led the organization to six Inc. 5000 recognitions and eight Top Workplace awards. A seasoned speaker on MSP growth, organizational culture, IT innovation, M&A, and cybersecurity, Melby’s pragmatic approach drives operational excellence and fosters innovation. His experience in navigating periods of rapid growth and prioritizing organizational culture and employee development uniquely aligns New Charter for sustained expansion and success in the dynamic MSP landscape.
Sessions:
The MSP business is a people business at its core. MSPs with the best people practice create the fastest road to success. Even the strongest leaders struggle to decide when to coach an employee or when to let go. In this session Peter Melby, CEO of New Charter Technologies, shares 25 years of people management lessons while building an MSP platform with over 1100 employees. Learn why common advice like “hire slow, fire fast” isn’t always right, and learn how to lead with empathy, hold employees accountable, and make confident decisions.
