{"id":10165,"date":"2025-08-14T15:51:58","date_gmt":"2025-08-14T15:51:58","guid":{"rendered":"https:\/\/itbd.net\/live\/?p=10165"},"modified":"2025-08-14T17:20:52","modified_gmt":"2025-08-14T17:20:52","slug":"build-it-live-2025-redefines-msp-leadership-with-ai-by-design-a-transformational-three-day-summit-comes-to-a-triumphant-close","status":"publish","type":"post","link":"https:\/\/itbd.net\/live\/build-it-live-2025-redefines-msp-leadership-with-ai-by-design-a-transformational-three-day-summit-comes-to-a-triumphant-close\/","title":{"rendered":"Build IT LIVE 2025 Redefines MSP Leadership with AI by Design: A Transformational Three-Day Summit Comes to a Triumphant Close"},"content":{"rendered":"<p><b>Jersey City, NJ, August 7, 2025<\/b>\u202f\u2013 Build IT LIVE 2025 concluded with extraordinary momentum at the Hyatt Regency Jersey City on the Hudson, marking the end of a powerful three-day summit that brought together more than 550 leaders and innovators in the Managed Service Provider (MSP) community. This year\u2019s event delivered on its promise of transformation through the bold theme of\u202f<b>AI by Design<\/b>, a framework that empowers MSPs to embed artificial intelligence into every level of leadership, service, and strategy.<\/p>\n<p>Designed around the bold principle of AI by Design, the event helped attendees move from AI exploration to AI implementation, transforming leadership, operations, and strategy with intelligent systems and people-first design. Across three dynamic days, the summit blended high-impact keynotes, track-based breakouts, immersive hospitality, and confidential coaching sessions into one of the most comprehensive leadership events in the channel.<\/p>\n<h2><b>AI by Design: More Than a Theme, a Blueprint for the Future<\/b><\/h2>\n<p><a href=\"https:\/\/itbd.net\/services\/ai-by-design\/\" target=\"_blank\" rel=\"noopener\"><strong>AI by Design<\/strong><\/a> wasn\u2019t just a message\u2014it was the foundation of every experience. From technology platforms to peer discussions, this model helped MSP leaders shift from reactive management to proactive, intelligence-first leadership. The emphasis was clear: AI isn\u2019t just an addition to the business. It must be embedded into the way MSPs scale.<br \/>\n\u201cAI by Design is not something you add to your business. It\u2019s something you build your business around,\u201d said Sunny Kaila, CEO of IT By Design. \u201cThis event was our blueprint for making that vision real.\u201d<br \/>\nThroughout the event, attendees interacted with AI-powered leadership tools like <a href=\"https:\/\/teamgps.com\/\" target=\"_blank\" rel=\"noopener\"><strong>Team GPS<\/strong><\/a>, now enhanced with intelligent agents including Performance Coach, 1:1 Prep Agent, 1:1 Analysis Agent, and Ask Team GPS-giving attendees a real-world look at how AI enables better, faster decisions at scale.<\/p>\n<h2><b>Day One: Systems for Scalable Leadership<\/b><\/h2>\n<p>The summit kicked off with the launch of the Leadership Operating System, ITBD\u2019s integrated model for helping MSPs lead with clarity, consistency, and scale. Built around training, templates, and tools, the system provides a real framework that aligns people, performance, and culture.<br \/>\nAttendees saw how the Leadership Operating System comes to life through Team GPS and new AI-native peer groups, dashboard-driven spaces for strategic transformation. These aren\u2019t just peer groups. They\u2019re AI strategy labs, growth councils, and personal transformation rooms, helping MSPs scale with intention, increase enterprise value, and design businesses that serve both clients and life goals.<\/p>\n<h2><b>Day Two: Breakouts That Deliver Results<\/b><\/h2>\n<p>Day Two offered focused breakout tracks designed to help leaders address core business challenges with practical solutions:<\/p>\n<p>&#8211; Next-Level Leadership challenged attendees to shift from title-based leadership to systems that build trust, culture, and accountability.<br \/>\n&#8211; Growth Engine sessions equipped MSPs with strategies to scale without compromising delivery quality or values.<br \/>\n&#8211; AI Unleashed revealed how to turn AI from an experiment into a competitive advantage\u2014covering automation workflows, predictive analytics, and operational readiness.<\/p>\n<p>Each session came with downloadable templates and execution frameworks that attendees could implement immediately.<\/p>\n<h2><b>Day Three: Immersive Hospitality and Real-Time Coaching<\/b><\/h2>\n<p>The final day opened with the Unreasonable Hospitality Workshop, led by Will Guidara\u2019s team, including Billy Peelle and Lindsey Peckham. This immersive experience taught MSPs how emotional intelligence and thoughtful service design can transform customer experience. Leaders learned how to create unforgettable moments for both internal teams and external clients.<br \/>\nAlongside the workshop, the signature Coaching by Design program offered over 75 private, 30-minute mentorship sessions between MSP leaders and expert performance coaches. Participants walked away with personalized, actionable guidance on scaling, AI adoption, team alignment, and leadership challenges.<br \/>\n\u201cThis wasn\u2019t coaching as usual. This was real-time transformation,\u201d said one participant. \u201cI left with answers to questions I didn\u2019t even know I had.\u201d<\/p>\n<h2><b>A Launchpad for What&#8217;s Next<\/b><\/h2>\n<p>As Build IT LIVE 2025 came to a close, it was clear that the event wasn\u2019t just a conference. It was a launchpad.<\/p>\n<p>\u201cThe event gave us a clear path to future-proof leadership,\u201d said<strong> Kam Kaila<\/strong>, President of IT By Design. \u201cAI is here, but people are still at the center. That\u2019s the balance <a href=\"https:\/\/itbd.net\/live\/\" target=\"_blank\" rel=\"noopener\"><strong>Build IT LIVE<\/strong><\/a> helps you master.\u201d<\/p>\n<p>Build IT LIVE 2025 set a new benchmark for what\u2019s possible when community, systems, and AI converge. It proved that when leaders are given the right tools, frameworks, and vision, they don\u2019t just adapt. They lead boldly into what\u2019s next.<\/p>\n<p><b>About IT By Design<\/b><br \/>\n<a href=\"https:\/\/itbd.net\/\" target=\"_blank\" rel=\"noopener\"><strong>IT By Design<\/strong><\/a> is a dedicated partner to Managed Service Providers, delivering staffing, leadership development, operational systems, and AI-powered platforms that help MSPs scale with confidence. With over 20 years of experience and a people-first philosophy, ITBD empowers leaders to build high-performance, high-trust teams<b>.<\/b><\/p>\n<p><b>Media Contact:<\/b><br \/>\nRakschit Bhardwaj<br \/>\nDirector Marketing<br \/>\nIT By Design<br \/>\nRakschit.bhardwaj@itbd.net<br \/>\n(551) 285-1214\u202f|\u202fext\u202f3572<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Jersey City, NJ, August 7, 2025\u202f\u2013 Build IT LIVE 2025 concluded with extraordinary momentum at the Hyatt Regency Jersey City on the Hudson, marking the end of a powerful three-day summit that brought together more than 550 leaders and innovators in the Managed Service Provider (MSP) community. This year\u2019s event delivered on its promise of [&hellip;]<\/p>\n","protected":false},"author":10,"featured_media":10166,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18],"tags":[],"class_list":["post-10165","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Build IT LIVE 2025 Empowers MSP Leaders with AI by Design<\/title>\n<meta name=\"description\" content=\"Build IT LIVE 2025 concluded in Jersey City, uniting 550+ MSP leaders for a three-day summit on AI-driven leadership, scalable systems, and transformative coaching.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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