Helpdesk Services
Two levels of gray-labeled helpdesk support keep your clients (and your team) smiling with better than 70% first-call resolution. We can help your days go more smoothly with 24×7 support, or give your team back their nights and weekends with our second option.
Don’t just take our word for how awesome we are. Our CSAT scores from customers average 97%. We are talking BIG smiles on everyone’s faces!
Average CallAnswer Time
NetCSAT Score
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First CallResolution
We’ll take tasks that can bog down your team and frustrate your customers and turn them into wins for your MSP.
Helpdesk Services Free Up Your Techs’ Time
◆ Performance & preventative maintenance reports
◆ A/V Management
◆ Web-based Management Portal
◆ Desktop performance management
◆ Administrative Scripting Policy Management
◆ End-client Services Improve Customer Satisfaction
◆ Grey-labeled initial call answer
◆ Windows, Mac and mobile support
◆ Administrative tasks
◆ Virus/malware removal
◆ Software installations
Option 1
We Have Your Back,All Day, Every Day
24×7 call answer and support provided by U.S. and NOC teams. Proactive maintenance included.
Option 2
Let’s Party:Nights & Weekends Only
Weekends/after-hours only call answer and support provided by ITBD NOC.