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MSP Talent Solutions | Support Resources for MSPs

Your Trusted Partner for Fast, Reliable Outsourced IT Helpdesk Support

We’ve got you covered with our outsourced IT helpdesk, whether you need troubleshooting, system assistance, or answers to common tech queries so you can concentrate on what really matters!

Join the Companies That Stay Ahead

The best in the industry trust ITBD. Now, it’s your turn to experience the difference.

Tech Troubles?... We've Got You Covered!

Our outsourced IT helpdesk support team makes communication easier, guaranteeing that no issue is overlooked, and that each complaint is resolved quickly.

By incorporating our helpdesk support team into your MSP operations, you’ll benefit from improved resource allocation, quicker response times, and insightful data from in-depth analytics. This translates into more satisfied clients and a more effective, expandable company.

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Transform Your IT Support with People-Powered Helpdesk from IT By Design

Your MSP clients expect fast, friendly support—and delivering that with an in-house team can be expensive and exhausting. That’s where IT By Design steps in.

We provide real, trained outsourced IT helpdesk professionals who work as your existing helpdesk team. They answer tickets, troubleshoot issues, and support your clients—24/7/365—using your tools, your voice, and your standards.

With over 20 years of MSP experience, we make it easy to outsource the heavy lifting without compromising quality.

Why MSPs Choose Our Outsourced IT Helpdesk Support:

Save Big on Staffing Skip hiring, training, and managing a full-time support team.
Instant Expertise Our technicians are certified, experienced, and ready to go—no ramp-up needed.
Scale Easily Need more support as you grow? Our outsourced IT helpdesk have you covered.
Stay Focused Free up your internal team to work on strategy and growth.
Support That Never Sleeps Our team covers every time zone, so your clients are never left waiting.

Outsourced IT Helpdesk Support – People-Powered IT Assistance, 24/7

We don’t just provide helpdesk support services — we become an extension of your team. Our trained technicians work alongside your PSA (ConnectWise, Autotask, etc.) and handle your ticket queue around the clock, so your clients always feel supported.

You Bring	We Deliver
A PSA platform (e.g. ConnectWise, Autotask)	Certified Tier 1 & 2 technicians who work in your system
Incoming end-user tickets	24/7 white-labeled support via phone, email, or chat
Branding & SLAs	Fully managed outsourced helpdesk team that represents your MSP professionally
Overloaded internal team	Scalable staffing to reduce burnout and churn
Client experience goals	First-response excellence and ongoing performance reporting

ITBD Outsourced IT Helpdesk Support: What You Really Get

Our outsourced helpdesk isn’t just a system—it’s a team of real IT pros, armed with the tools and processes to deliver top-tier support that keeps your MSP humming.

Proactive System Health Reporting

Stay one step ahead with regular reports on performance and preventative maintenance—so you catch issues before they turn into client complaints.

Multi-Device Support, Covered

Whether it’s Mac, Windows, or mobile—our team handles software installs, system monitoring, and desktop-level backups. Total peace of mind, no matter the device.

24/7 Live, Human Support

Clients talk to real people—not robots. We provide white-labeled live call handling, so your clients feel like they’re calling your team, not a third-party.

Smart Patch Management

Keep systems secure and stable with automated patching. Our team ensures updates are applied quickly, safely, and with zero disruption.

Admin Task Automation

We streamline repetitive tasks behind the scenes so your internal team can focus on projects that actually move the needle.

Active Threat Detection & Removal

From malware to viruses, our techs use advanced tools to spot threats fast and wipe them out—protecting your clients’ environments before damage is done.

Supercharge Your MSP Efficiency with our Helpdesk Support.

Experience seamless IT solutions customized for your success.

FAQs

I have concerns about going off-shore. How is the quality of the engineers?

ITBD Team is in the “westernized” part of India
All engineers go through ITBD Certified Communication training and MSP-way Technical Bootcamp
Heavy focus on communication skills during recruitment and development
All engineers are university educated, MSP trained

What about compliance requirements?

ITBD is HIPAA compliant & can provide a BAA
Partners can isolate their clients from ITBD support as-needed

What if I don’t have time to manage an outsourced team now?

Once you set your custom success parameters, KPIs, and SOPs, we manage from there
Supported through bi-weekly call
We are a mature Helpdesk with over 20 years of experience that requires little hand holding

How do I know my data will be secure?

We are SOC 2 Type II Compliant
Partner controls what data we can and cannot access (VDI)
ITBD engineers undergo documented background checks
Engineers work from Azure terminals – Partner can whitelist/blacklist specific IPs
Internal SOC/SIEM deployed with all security protocols in place