MSP Compass
Transform Your Businesswith MSP Compass
With MSPs facing an ever-changing landscape of products, vendors, new technology, plus the unique business needs of your clients, we will keep you competitive, scalable and up to date. Our vCIO team will help you strategically assess your current status, then work with you to design and implement IT roadmaps that optimize processes and workflows to build efficiencies that increase your MSP value proposition with your clients. From next-gen tech for your business and clients to best practices around MSP tool configuration to optimize service delivery processes—the goal of our MSP Compass service is to elevate the operational maturity level (OML) of your MSP, regardless of your current stage of maturity, size, and growth.
Are you mired in slow-growth mode?
Are you overwhelmed by compliance and governance issues?
Struggling with tech roadmaps and process standardization in-house?
Trying to scale your client base without additional employee headcount?
Are you meeting all your SLAs and maintaining at least 40% response rates for CSAT?
Are you over-promising and under-delivering on your services?
We’ll build your TechStrategy Roadmap
Operations, technology, strategy, and finance—we know all the right tools and processes to boost your MSP to the next level. Our experienced vCIO team approaches this on two levels. First, we conduct a tactical evaluation of the role of technology in your overall MSP strategy then we create a blueprint for how IT drives key business outcomes in the next 3-5 years—for you and your clients. Then team strategically assess your operational tempo, structure, and workflows and recommend adjustments to improve scalability of clients and engineering resources.
IT Project Designs, Migrations, and Implementation
Design and implement IT infrastructure upgrades to drive digital transformation
Disaster Recovery & Business Continuity
Prepare your IT infrastructure and operations to weather an outage; craft, implement and test proven processes and procedures to safeguard mission-critical functions during and after a disaster
IT Policies & Governance
Put in place best-practice IT policies and governance standards to protect your MSP
PSA/RMM tool configuration & workflows
Review current PSA and RMM tools for optimal configuration; evaluate efficient usage, security, reporting.
Service Desk Processes
Evaluate processes and documentation of ticket lifecycle, change management and quality assurance.
SLA Management
Full assessment of metrics, processes, response and resolution of SLAs both current and future state.
Ready to see how vCIO can transform your business?