RMM Virtual Admin

RMM VirtualAdministrator

For a fraction of the cost of a dedicated, in-house engineer, we optimize and maintain your RMM investment. Two levels of support available.

◆  Create and execute a tailored RMM best practices strategy
◆  Includes monitoring, scripting, reporting, patch management, ticket tuning
◆  Training for your engineers to support the efficient use of tools
◆  Options for script development, report design, and migrations


Just getting started with your RMM tool? We’ll set you up for success

◆  Monitoring with ITBD ignite (NOC)
◆  Automation
◆  Patch management
◆  Agent deployment
◆  Backup and A/V solution integration
◆  Desktop anti-malware administration and resolution

Block TimeProjects

Guidance and training to fire up your RMM to optimized operations

◆  Configure monitoring and alerting
◆  Recommended patching policies
◆  Configure virtualization manager
◆  Virtual environments

RMM HealthCheck

Not sure where you stand with your RMM? We’ll evaluate

◆  Client, contract, and locations correctly set up
◆  Service plans and groups
◆  PSA integration including service boards, ticket mapping, and ticket statuses
◆  Ticket fine-tuning to reduce noise
◆  Monitors and alert templates
◆  Patch management setup
◆  Review of required plugins such A/V, backup and virtualization