NOC + SOC + RMM = Complete One-Stop NOC Services
Tired of missed alerts and upset customers? Our NOC services go beyond tickets and troubleshooting to offer complete flexibility and coverage.
WATCH
Monitoring & P1 Resolution
- Full incident for remediation
- Vendor escalation, when required
- Escalate only when we need boots on the ground or money spent
- Hardware & software audits
- Ticket-based workflow
- Multi-Vendor A/V management
- Remote restart of services by NOC
CARE
Monitoring & Maintenance
What you need to maintain the machine:
- Full incident for remediation
- Vendor escalation, when required
- Escalate only when we need boots on the ground or money spent
- Hardware & software audits
- Ticket-based workflow
- Multi-Vendor A/V management
- Remote restart of services by NOC
- Backup monitoring and remediation
- Quarterly restore testing
- Patch deployment by NOC
- Monthly device health reporting
- Discounted project services
IGNITE
Complete Management
Adds MACDs and Service Requests:
- Full incident for remediation
- Vendor escalation, when required
- Escalate only when we need boots on the ground or money spent
- Hardware & software audits
- Screen Control Access Client
- Ticket-based workflow
- Ticket escalation with steps to resolution
- Patch whitelisting service
- Multi-Vendor A/V management
- Remote restart of services by NOC
- Full remote problem resolution by NOC
- Patch deployment by NOC
- Discounted project services
- User and object administration
- Proactive or on-demand server restart
- Global policy troubleshooting
- System performance analysis & troubleshooting
One-Stop NOC Services from ITBD
We Support the Following:
Get Started Today!
MSPs can now leverage ITBD’s RMM solution, streamlining management, monitoring, and support under our One-Stop NOC services.
