Can’t Find the Talent to Grow Your MSP?

Our talent solution options are custom-built for MSPs by an MSP.


Imagine the impact of always having the right people at the right time. With our talent solutions, you have immediate access to the experienced, MSP-focused technical resources you need to profit and scale. Our staffing and outsourced support solutions will solve your talent problems permanently.


For nearly two decades, we have been building ITBD with a strong sense of community firmly rooted in our principles and values.  We have grown steadily over the years by taking care of our team as if they are family. That’s because loyalty lies at the heart of who we are and how we guide our business. That is one of the reasons we remain privately held—it allows us to always make the decision that is best for our partners and our community.

Alongside loyalty, we understand that trust and partnership are essential to any business success, and that’s our commitment to you. When we say “solutions built for MSPs, by an MSP,” we aren’t just talking the talk. We’ve spent time in the MSP trenches just as you have—and we treat each customer of yours as if they are one of our own.

That is exactly how we’ve grown this business—with people first. We are small but mighty, and we definitely have the most caring and committed team in the business.

Plus, we’re huggers. What more could you want?

We look forward to getting to know you better when you join our ITBD family.

Sunny & Kam Kaila
Founders, IT By Design

Why Partner with ITBD?

When we say “Built for an MSP, by an MSP,” we are talking about the mindset, the passion, and the commitment to getting it done—no matter what.

Our understanding of “what good looks like” comes from having been an MSP that knew how to deliver high-quality services quickly and under pressure.

Having a partner that understands you, your team, and your customer—and can deliver accountability, reliability, and security – that’s the MSP Way.

◆ Three state-of-the-art, fully compliant, secure office facilities in New Jersey and India
◆ More than 100+ years of shared MSP experience among the leadership
◆ Fully insured and unparalleled customer data integrity
◆ Easy-swap flexibility: As your MSP needs evolve, your engineering solution can as well
◆ 30-day money-back guarantee
◆ Tech leads and career planning to provide growth plans for your team member
◆ Ability to mix and match services to build a custom solution perfect for your MSP needs
◆ Co-managed asset is invoiced corp-to-corp


Our Events

Educational Webinars ◆ Meet Us on the Road ◆ Tech Talk Q&A

IT By Design at a glance


◆  Headquartered in Jersey City, NJ
◆  Offices in Noida and Chandigarh, India
◆  Passion for our partners (and great music videos!)
◆  500 amazing teammates and we’re growing!

Join Us


◆  100% Channel Focused
◆  Global footprint with MSP partners around the world
◆  Annual Partner Retreat Experience

Want to Join the Party?


◆  Great Place To Work Certified 2020
◆  2020 CRN MSP 500 & Pioneer 250
◆  2020 MSP 501
◆  2020 CRN Next Gen Leaders
◆  2020 CRN Women of the Channel
◆  2019 MSP501
◆  2019 CRN Women of the Channel
◆  CRN MSP 500

Learn More About ITBD

Earning Your Trust

Let our partners explain why ITBD

Let’s Be Friends

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3 days ago

IT By Design

Have you heard about our new online university, Build IT U? This program is a 3-tier, membership-based community focused on MSP excellence through educational content, shared best practices, and peer-to-peer accountability.

Our university offers fresh, relevant, forward-thinking courses, focused on 9 essential business topics and delivered by industry experts. Check us out now @

#builditu #msp #itbd #itbydesign
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3 days ago

IT By Design

What if your gift or talent is part of your DNA—uniquely and only yours? Some call it natural wiring, but John Hittler believes it is “Genius Talent.”

As CEO of Evoking Genius, John helps people uncover their genius talent—and then guides them to better understand how to use it in relationships and careers. Join John and ITBD CEO Sunny Kaila for this engaging discussion about the impact of following your genius talent.

• Genius talent is a talent you bring to your profession, it’s not the same as a profession
• Who can have (and take advantage of) genius talent? Teams, organizations, and people
• Identifying your genius talent and working with it makes all activities connected to it feel like play

Watch the full episode here:

#Leadership #Mentoring #MSPSuccess
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4 days ago

IT By Design

Our new peer groups — Communities of Practice — have officially opened for membership! Our CoPs are open to your entire team, empowering each of your area leaders — from finance to marketing to sales.

We'll be sharing new details about our nine expert-led groups including:

- Sales led by Jack Daly
- Leadership led by the John C. Maxwell Team
- Security
- Marketing led by Jeff Henderson, former CMO of Chick-fil-A
- Strategy led by David Mitchell of the Paterson Center
- Finance
- Service Delivery
- Human Resources led by Shona Elliot, MSP-specific HR Expert
- Culture led by The Collaborative Way

If you are interested in this fantastic opportunity, please join us Thursday, March 4th, at 1 p.m. EST for an exciting update on our new peer groups from our Build IT Community team.

You can register right now @

#PeerGroups #Cops #itbd
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4 days ago

IT By Design


Oh how we love our IT By Design family!! This picture brings us so much joy. Taken in Chandigarh pre-Covid, we cannot wait to be able to see everyone together again!

#itbd #itbydesign #joinourfamily
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5 days ago

IT By Design

Are you ready to take your marketing up a notch? Join us for our Build IT Live event August 30th - Sept. 1st in Jersey City, NJ!

You don’t want to miss the channel’s top education-first event, with 40-plus workshops, each with a template and tool that you can put to work in your business right away.

Register now @ and take advantage of the early-bird special today!

#BuildITU #ITByDesign #ITBD #BuildITLive
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Awards and Recognition!