Imagine the impact of always having the right people at the right time. With our talent solutions, you have immediate access to the experienced, MSP-focused technical resources you need to profit and scale. Our staffing and outsourced support solutions will solve your talent problems permanently.

Sunny Kaila IT By Design CEO


For nearly two decades, we have been building ITBD with a strong sense of community firmly rooted in our principles and values.  We have grown steadily over the years by taking care of our team as if they are family. That’s because loyalty lies at the heart of who we are and how we guide our business. That is one of the reasons we remain privately held—it allows us to always make the decision that is best for our partners and our community.

Alongside loyalty, we understand that trust and partnership are essential to any business success, and that’s our commitment to you. When we say “solutions built for MSPs, by an MSP,” we aren’t just talking the talk. We’ve spent time in the MSP trenches just as you have—and we treat each customer of yours as if they are one of our own.

That is exactly how we’ve grown this business—with people first. We are small but mighty, and we definitely have the most caring and committed team in the business.

Plus, we’re huggers. What more could you want?

We look forward to getting to know you better when you join our ITBD family.

Sunny & Kam Kaila
Founders, IT By Design

Why Partner with ITBD?

When we say, “Built for an MSP, by an MSP,” we’re talking about developing solutions for your pain points based on our two decades of experience facing the exact same challenges.

Our understanding of “what good looks like” comes from having been an MSP that has learned how to deliver high-quality services quickly and under pressure.

Having a partner who understands you, your team, and your customer—and can deliver accountability, reliability, and security –  is what creates a solid partnership.

◆ Three state-of-the-art, fully compliant, secure office facilities in New Jersey and India
◆ More than 100+ years of shared MSP experience among the leadership
◆ Fully insured and unparalleled customer data integrity
◆ Easy-swap flexibility: As your MSP needs evolve, your engineering solution can as well
◆ 30-day money-back guarantee
◆ Tech leads and career planning to provide growth plans for your team member
◆ Ability to mix and match services for building a custom solution perfect for your needs


Our Events

Educational Webinars ◆ Meet Us on the Road ◆ Tech Talk Q&A

IT By Design at a glance


◆  Headquartered in Jersey City, NJ
◆  Offices in Noida and Chandigarh, India
◆  Passion for our partners (and great music videos!)
◆  500 amazing teammates and we’re growing!

Join Us


◆  100% Channel Focused
◆  Global footprint with MSP partners around the world
◆  Annual Partner Retreat Experience

Want to Join the Party?


◆  2022 CRN Women of the Channel
◆  2022 CRN Channel Chiefs
◆  2022 Channel Futures MSP 501
◆  2022 CRN Tech Elite 250
◆  Great Place To Work Certified 2022
◆  2021 CRN MSP 500 & Pioneer 250
◆  2021 Channel Partners Excellence in Digital Services Award
◆  2020 CRN MSP 500 & Pioneer 250
◆  2020 MSP 501
◆  2020 CRN Next Gen Leaders
◆  CRN MSP 500

Learn More About ITBD

Earning Your Trust

Let our partners explain why ITBD

Let’s Be Friends

Comments Box SVG iconsUsed for the like, share, comment, and reaction icons

1 day ago

IT By Design

A very Happy Thanksgiving to everyone in our community. We are very thankful for our partners who trust ITBD and make us better. To our ITBD family who keep us flying high…We are grateful to you all!
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1 day ago

IT By Design

How do your customers feel about your business? The answer, according to Mark Copeman, will determine how good – or bad – your customer experience is for them. Copeman, the Director of Wingman MSP Marketing and author of Helpdesk Habits, shares his extensive knowledge of customer experience (CX) in this “Sunny’s Silver Linings” podcast with host, Sunny Kaila.

This UK-based channel veteran explains the difference between CX and customer satisfaction, the critical points of the customer journey, and the top three challenges MSPs face when delivering a CX. Mark recommends strategies that will definitely help you overcome your biggest CX challenges.

Watch the complete episode here: hubs.ly/Q01t7d2d0

#podcast #customerexperience #msp #itbydesign
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2 days ago

IT By Design

We wish you and your loved ones a very Happy Thanksgiving!
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3 days ago

IT By Design

Our team of dedicated engineers will never 'leaf' your team behind! We provide you with strong customer-centric communication, vast helpdesk administration experience, AND continued 24/7/365 support.

Our engineers are ready to work from day one! Check out our MDE services here: hubs.ly/Q01s-kqt0

#MDE #msp #mspchannel #MSPservices
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4 days ago

IT By Design

Our very own, Todd Billiar, swoops in as an onsite host at N-able Empower 2022. Listen as he chats up Brandon Ogiba, Senior Partner Account Executive at IT By Design, about what made him join ITBD, his favorite thing about working here, and why he would recommend ITBD to his friends (spoiler alert: he absolutely would!). hubs.ly/Q01sXPVd0
#workculture #msp #mspchannel #nowhiring #ITByDesign Sunny Kaila
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Awards and Recognition!