Can’t Find the Talent to Grow Your MSP?

Our talent solution options are custom-built for MSPs by an MSP.


Imagine the impact of always having the right people at the right time. With our talent solutions, you have immediate access to the experienced, MSP-focused technical resources you need to profit and scale. Our staffing and outsourced support solutions will solve your talent problems permanently.


For nearly two decades, we have been building ITBD with a strong sense of community firmly rooted in our principles and values.  We have grown steadily over the years by taking care of our team as if they are family. That’s because loyalty lies at the heart of who we are and how we guide our business. That is one of the reasons we remain privately held—it allows us to always make the decision that is best for our partners and our community.

Alongside loyalty, we understand that trust and partnership are essential to any business success, and that’s our commitment to you. When we say “solutions built for MSPs, by an MSP,” we aren’t just talking the talk. We’ve spent time in the MSP trenches just as you have—and we treat each customer of yours as if they are one of our own.

That is exactly how we’ve grown this business—with people first. We are small but mighty, and we definitely have the most caring and committed team in the business.

Plus, we’re huggers. What more could you want?

We look forward to getting to know you better when you join our ITBD family.

Sunny & Kam Kaila
Founders, IT By Design

Why Partner with ITBD?

When we say “Built for an MSP, by an MSP,” we are talking about the mindset, the passion, and the commitment to getting it done—no matter what.

Our understanding of “what good looks like” comes from having been an MSP that knew how to deliver high-quality services quickly and under pressure.

Having a partner that understands you, your team, and your customer—and can deliver accountability, reliability, and security – that’s the MSP Way.

◆ Three state-of-the-art, fully compliant, secure office facilities in New Jersey and India
◆ More than 100+ years of shared MSP experience among the leadership
◆ Fully insured and unparalleled customer data integrity
◆ Easy-swap flexibility: As your MSP needs evolve, your engineering solution can as well
◆ 30-day money-back guarantee
◆ Tech leads and career planning to provide growth plans for your team member
◆ Ability to mix and match services to build a custom solution perfect for your MSP needs
◆ Co-managed asset is invoiced corp-to-corp


Our Events

Educational Webinars ◆ Meet Us on the Road ◆ Tech Talk Q&A

IT By Design at a glance


◆  Headquartered in Jersey City, NJ
◆  Offices in Noida and Chandigarh, India
◆  Passion for our partners (and great music videos!)
◆  500 amazing teammates and we’re growing!

Join Us


◆  100% Channel Focused
◆  Global footprint with MSP partners around the world
◆  Annual Partner Retreat Experience

Want to Join the Party?


◆  2021 CRN MSP 500 & Pioneer 250
◆  2021 Channel Partners Excellence in Digital Services Award
◆  Great Place To Work Certified 2020
◆  2020 CRN MSP 500 & Pioneer 250
◆  2020 MSP 501
◆  2020 CRN Next Gen Leaders
◆  2020 CRN Women of the Channel
◆  2019 MSP501
◆  2019 CRN Women of the Channel
◆  CRN MSP 500

Learn More About ITBD

Earning Your Trust

Let our partners explain why ITBD

Let’s Be Friends

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3 days ago

IT By Design

Check out our brand new Sunny's Silver Linings podcast!

ITBD CEO Sunny Kaila speaks with Harbinder Khera, Global CEO & Founder of Mindmatrix- the leader in direct and channel enablement software. With over 20 years of experience leading his company to success, Harbinder shares his secret behind what really makes a business profitable and how sales and marketing roles have evolved over the years. Get invaluable advice that you can start implementing today to grow your MSP.

- How the core values of Leadership translates to the culture of an organization
- The roles of Sales and Marketing may not be what you think
- How has the funnel changed?
- Learn the most effective marketing to drive engagement, upsell and retain your customers
- You’ve made the decision to hire a dedicated marketer - now what? How to get started

You can check out the full episode here:

#marketing #sales #leadership #experience #ITBD
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4 days ago

IT By Design


In 2019, our IT By Design team had the wonderful opportunity to visit Hope House, which provides emergency housing and resources for mothers and children who are currently homeless.

This photograph is a testament to how happy the team was to spread joy and love in the form of toys and scrumptious food! Thank you, Hope House, for having us!

#itbd #hopehouse #teamwork
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6 days ago

IT By Design

Constantly learning, innovating, and improving is vital to success. Build IT University makes achieving greatness in your organization easy!

Rather than spending your time tracking down trusted resources and slogging through business books, MSP leaders can find curated, high-quality, MSP-specific content in one place, with fresh educational offering each week! Layered throughout is the networking, accountability, and experience of being part of a community with your peers!

Check out our brand new university here @ to become a lifelong learner!

#Biu #builditu #MSP #buildituniversity #itbd #itbydesign
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6 days ago

IT By Design

Our IT By Design Team is heading to Orlando for the Robin Robins IT Sales and Marketing Boot Camp May 11-14! If you are looking for MSP talent solutions to help your business scale—staffing, NOC, SOC, RMM Admin, or Helpdesk—let’s talk!

Want to chat with us at Robin Robbins? Set up a meeting here:
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Awards and Recognition!