Can’t Find the Talent to Grow Your MSP?

Our talent solution options are custom-built for MSPs by an MSP.


Imagine the impact of always having the right people at the right time. With our talent solutions, you have immediate access to the experienced, MSP-focused technical resources you need to profit and scale. Our staffing and outsourced support solutions will solve your talent problems permanently.


For nearly two decades, we have been building ITBD with a strong sense of community firmly rooted in our principles and values.  We have grown steadily over the years by taking care of our team as if they are family. That’s because loyalty lies at the heart of who we are and how we guide our business. That is one of the reasons we remain privately held—it allows us to always make the decision that is best for our partners and our community.

Alongside loyalty, we understand that trust and partnership are essential to any business success, and that’s our commitment to you. When we say “solutions built for MSPs, by an MSP,” we aren’t just talking the talk. We’ve spent time in the MSP trenches just as you have—and we treat each customer of yours as if they are one of our own.

That is exactly how we’ve grown this business—with people first. We are small but mighty, and we definitely have the most caring and committed team in the business.

Plus, we’re huggers. What more could you want?

We look forward to getting to know you better when you join our ITBD family.

Sunny & Kam Kaila
Founders, IT By Design

Why Partner with ITBD?

When we say “Built for an MSP, by an MSP,” we are talking about the mindset, the passion, and the commitment to getting it done—no matter what.

Our understanding of “what good looks like” comes from having been an MSP that knew how to deliver high-quality services quickly and under pressure.

Having a partner that understands you, your team, and your customer—and can deliver accountability, reliability, and security – that’s the MSP Way.

◆ Three state-of-the-art, fully compliant, secure office facilities in New Jersey and India
◆ More than 100+ years of shared MSP experience among the leadership
◆ Fully insured and unparalleled customer data integrity
◆ Easy-swap flexibility: As your MSP needs evolve, your engineering solution can as well
◆ 30-day money-back guarantee
◆ Tech leads and career planning to provide growth plans for your team member
◆ Ability to mix and match services to build a custom solution perfect for your MSP needs
◆ Co-managed asset is invoiced corp-to-corp


Our Events

Educational Webinars ◆ Meet Us on the Road ◆ Tech Talk Q&A

IT By Design at a glance


◆  Headquartered in Jersey City, NJ
◆  Offices in Noida and Chandigarh, India
◆  Passion for our partners (and great music videos!)
◆  500 amazing teammates and we’re growing!

Join Us


◆  100% Channel Focused
◆  Global footprint with MSP partners around the world
◆  Annual Partner Retreat Experience

Want to Join the Party?


◆  2021 CRN MSP 500 & Pioneer 250
◆  2021 Channel Partners Excellence in Digital Services Award
◆  Great Place To Work Certified 2020
◆  2020 CRN MSP 500 & Pioneer 250
◆  2020 MSP 501
◆  2020 CRN Next Gen Leaders
◆  2020 CRN Women of the Channel
◆  2019 MSP501
◆  2019 CRN Women of the Channel
◆  CRN MSP 500

Learn More About ITBD

Earning Your Trust

Let our partners explain why ITBD

Let’s Be Friends

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13 hours ago

IT By Design

Did you know our CEO's podcast "Sunny's Silver Linings" is now available anywhere you get your podcasts? You can check it out now on Spotify, iHeartRadio, Amazon Music and more!

You can also watch the episodes on our website:

Happy listening! #podcasts #MSPPodcast #MSPChannel #MSP #SSL
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16 hours ago

IT By Design

Wish you had an extra hand in your workshop? Our team of dedicated engineers is never on Santa's naughty list. Jingle all the way over to to check out our MDE services now!

#MDE #MSP #mspchannel #ITByDesign
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4 days ago

IT By Design

Looking to score a "NOC-out" provider this holiday season? Look no further than IT By Design's 24/7 One- Stop NOC. Want to learn more about our services? Check them out here:

#ITBD #ITByDesign #MSP #MSPChannel #NOC #NOCServices #OSNOC
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5 days ago

IT By Design

In this special episode of Sunny's Silver Linings, members of the IT By Design leadership team who attended share with you their perspectives on the MSP industry’s biggest annual conference. Join Javid Khan, Todd Billiar, and Sunny Kaila as they provide color commentary and expertise to further enlighten the experience for attendees and bring the game home to non-attendees.

Watch the full episode here:
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6 days ago

IT By Design

Finding it hard to hire engineers around the holidays? IT By Design was built for MSPs, by an MSP. We have MSP-trained engineers ready to go when YOU need them. Visit ... See MoreSee Less

7 days ago

IT By Design

Happy Thanksgiving week to our wonderful ITBD family!

Looking for a new start this holiday season? Check out our LinkedIn jobs page to see all our openings:
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Awards and Recognition!