Can’t Find the Talent to Grow Your MSP?

Our talent solution options are custom-built for MSPs by an MSP.


Imagine the impact of always having the right people at the right time. With our talent solutions, you have immediate access to the experienced, MSP-focused technical resources you need to profit and scale. Our staffing and outsourced support solutions will solve your talent problems permanently.


For nearly two decades, we have been building ITBD with a strong sense of community firmly rooted in our principles and values.  We have grown steadily over the years by taking care of our team as if they are family. That’s because loyalty lies at the heart of who we are and how we guide our business. That is one of the reasons we remain privately held—it allows us to always make the decision that is best for our partners and our community.

Alongside loyalty, we understand that trust and partnership are essential to any business success, and that’s our commitment to you. When we say “solutions built for MSPs, by an MSP,” we aren’t just talking the talk. We’ve spent time in the MSP trenches just as you have—and we treat each customer of yours as if they are one of our own.

That is exactly how we’ve grown this business—with people first. We are small but mighty, and we definitely have the most caring and committed team in the business.

Plus, we’re huggers. What more could you want?

We look forward to getting to know you better when you join our ITBD family.

Sunny & Kam Kaila
Founders, IT By Design

Why Partner with ITBD?

When we say “Built for an MSP, by an MSP,” we are talking about the mindset, the passion, and the commitment to getting it done—no matter what.

Our understanding of “what good looks like” comes from having been an MSP that knew how to deliver high-quality services quickly and under pressure.

Having a partner that understands you, your team, and your customer—and can deliver accountability, reliability, and security – that’s the MSP Way.

◆ Three state-of-the-art, fully compliant, secure office facilities in New Jersey and India
◆ More than 100+ years of shared MSP experience among the leadership
◆ Fully insured and unparalleled customer data integrity
◆ Easy-swap flexibility: As your MSP needs evolve, your engineering solution can as well
◆ 30-day money-back guarantee
◆ Tech leads and career planning to provide growth plans for your team member
◆ Ability to mix and match services to build a custom solution perfect for your MSP needs
◆ Co-managed asset is invoiced corp-to-corp


Our Events

Educational Webinars ◆ Meet Us on the Road ◆ Tech Talk Q&A

IT By Design at a glance


◆  Headquartered in Jersey City, NJ
◆  Offices in Noida and Chandigarh, India
◆  Passion for our partners (and great music videos!)
◆  500 amazing teammates and we’re growing!

Join Us


◆  100% Channel Focused
◆  Global footprint with MSP partners around the world
◆  Annual Partner Retreat Experience

Want to Join the Party?


◆  2021 CRN MSP 500 & Pioneer 250
◆  2021 Channel Partners Excellence in Digital Services Award
◆  Great Place To Work Certified 2020
◆  2020 CRN MSP 500 & Pioneer 250
◆  2020 MSP 501
◆  2020 CRN Next Gen Leaders
◆  2020 CRN Women of the Channel
◆  2019 MSP501
◆  2019 CRN Women of the Channel
◆  CRN MSP 500

Learn More About ITBD

Earning Your Trust

Let our partners explain why ITBD

Let’s Be Friends

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2 days ago

IT By Design

It’s one thing to be a leader, but do you know how to be a leader that teams love to follow?

In a new Build IT University course, John C. Maxwell shares some of the foundational characteristics of leaders who truly inspire their teams—from emotional intelligence to assumptive gaps to impactful engagement.

Check it out now at Build IT University:

#BuildIT #CoPs #JohnCMaxwell #Leadership #Leaders
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2 days ago

IT By Design

It's Friday and that means we have a brand new episode of Sunny's Silver Linings!

In this episode, IT By Design's CEO Sunny Kaila invites Bradley Gross, who specializes in IT & Technology Law for MSPs. As the Founding Partner & President to the Law Office of Bradley Gross, P.A., he shares how the secret to MSP growth and success can actually lie within your MSAs.

In this episode:

- What it means to go for the ‘no’ when negotiating with your customers
- Forget ‘fancy’ – why simple and plain language works
- The most common legal issue that impacts MSPs the greatest
- The importance of considering ‘situational reality’ when writing your contracts
- How to introduce new MSAs to existing customers without the risk of losing them

You can watch the full episode here:

#ITBD #MSP #Law #MSPLaw #BradleyGross
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3 days ago

IT By Design

Saddle up your horses, ladies and gents, because Robin Robins 'Big Red Rodeo' event is just 5 days away!

Our president, Kam Attwal, will be hosting a breakout session - 'Work Smarter, Not Harder' on May 13th discussing the importance of a CX Team and how to build long-lasting relationships with your customers.

Please stop by our booth to check out what's new and exciting from ITBD. You can also set up a meeting with Kam right now:

#robinrobins #itbd #bigredrodeo #MSP #CX
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3 days ago

IT By Design

"Rather than thinking of your sales team as separate from marketing, consider merging the two—your own Team Revenue. This simplifies communication, creates a sense of one team working toward the same goal, and helps each team better understand what and how the other works."

You can check out our brand new blog "Creating a Winning Revenue Team" right now on!

#Blog #Marketing #Sales #MSP #BuildITUniversity #Revenue #Team
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4 days ago

IT By Design

We created Build IT LIVE to be the event we've always wanted to attend, and we think you're going to love it! Build IT LIVE was named a Top 50 Channel event after just our first event – so you know we are doing something right.

We've got some incredible featured speakers, including:
- Gary Vaynerchuk, CEO of VaynerMedia
- Larry Little, CEO of Eagle Center for Leadership
- Rob Rae, Datto
- Rex Frank, Sea-Level Operations
- Adam Slutskin, Liongard
- Matt Solomon, ID Agent
- And our very own, Sunny and Kam Kaila!

You can register right now at to get your early-bird discount tickets today!

#buildit #builditlive #buildituniversity #MSP #mspeducation #itbd
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4 days ago

IT By Design

Happy Cinco de Mayo to our ITBD friends and family! How are you guys celebrating? ... See MoreSee Less

Awards and Recognition!