Can’t Find the Talent to Grow Your MSP?

Our talent solution options are custom-built for MSPs by an MSP.

WHAT WE DO

Imagine the impact of always having the right people at the right time. With our talent solutions, you have immediate access to the experienced, MSP-focused technical resources you need to profit and scale. Our staffing and outsourced support solutions will solve your talent problems permanently.

Sunny Kaila IT By Design CEO

We Are ITBD

For nearly two decades, we have been building ITBD with a strong sense of community firmly rooted in our principles and values.  We have grown steadily over the years by taking care of our team as if they are family. That’s because loyalty lies at the heart of who we are and how we guide our business. That is one of the reasons we remain privately held—it allows us to always make the decision that is best for our partners and our community.

Alongside loyalty, we understand that trust and partnership are essential to any business success, and that’s our commitment to you. When we say “solutions built for MSPs, by an MSP,” we aren’t just talking the talk. We’ve spent time in the MSP trenches just as you have—and we treat each customer of yours as if they are one of our own.

That is exactly how we’ve grown this business—with people first. We are small but mighty, and we definitely have the most caring and committed team in the business.

Plus, we’re huggers. What more could you want?

We look forward to getting to know you better when you join our ITBD family.

Sunny & Kam Kaila
Founders, IT By Design

Why Partner with ITBD?

When we say “Built for an MSP, by an MSP,” we are talking about the mindset, the passion, and the commitment to getting it done—no matter what.

Our understanding of “what good looks like” comes from having been an MSP that knew how to deliver high-quality services quickly and under pressure.

Having a partner that understands you, your team, and your customer—and can deliver accountability, reliability, and security – that’s the MSP Way.

◆ Three state-of-the-art, fully compliant, secure office facilities in New Jersey and India
◆ More than 100+ years of shared MSP experience among the leadership
◆ Fully insured and unparalleled customer data integrity
◆ Easy-swap flexibility: As your MSP needs evolve, your engineering solution can as well
◆ 30-day money-back guarantee
◆ Tech leads and career planning to provide growth plans for your team member
◆ Ability to mix and match services to build a custom solution perfect for your MSP needs
◆ Co-managed asset is invoiced corp-to-corp

LEARN MORE ABOUT OUR SOLUTIONS

Our Events

Educational Webinars ◆ Meet Us on the Road ◆ Tech Talk Q&A

IT By Design at a glance

Community

◆  Headquartered in Jersey City, NJ
◆  Offices in Noida and Chandigarh, India
◆  Passion for our partners (and great music videos!)
◆  500 amazing teammates and we’re growing!

Join Us

Partners

◆  100% Channel Focused
◆  Global footprint with MSP partners around the world
◆  Annual Partner Retreat Experience

Want to Join the Party?

Awards

◆  2022 CRN Women of the Channel
◆  2022 CRN Channel Chiefs
◆  2022 CRN Tech Elite 250
◆  Great Place To Work Certified 2022
◆  2021 CRN MSP 500 & Pioneer 250
◆  2021 Channel Partners Excellence in Digital Services Award
◆  2020 CRN MSP 500 & Pioneer 250
◆  2020 MSP 501
◆  2020 CRN Next Gen Leaders
◆  CRN MSP 500

Learn More About ITBD

Earning Your Trust

Let our partners explain why ITBD

Let’s Be Friends

Comments Box SVG iconsUsed for the like, share, comment, and reaction icons

1 day ago

IT By Design

What a “great” day! IT BY Design today celebrates Certification Nation Day with its Great Place to Work® Certification! We’re honored to be recognized and very proud of this “great” distinction.

Soon you’ll be hearing from our employees as they share their personal experiences working and growing at ITBD.

Learn More: hubs.ly/Q01bwFJk0
#CertificationNationDay #CertifiedPride #GPTWcertified #CelebrateYourGreat
... See MoreSee Less

2 days ago

IT By Design

IT By Design team members brought so much fun to the recent Leadership Retreat in Chandigarh, India by singing and dancing to “Love you, Zindagi”. The Indian word, “Zindagi”, means “Life”.

Enjoy this video and feel free to join them in song and loving life! #Leadership #Retreat #ITBYDESIGN
... See MoreSee Less

3 days ago

IT By Design

Congratulations to our very own Kam Kaila, President of #ItBD! She has once again been named by CRN to its annual Women of the Channel list: hubs.ly/Q01bnqDh0 #MSP #WOTC22 #buildit #ITBYDESIGN ... See MoreSee Less

6 days ago

IT By Design

Did you get a chance to see our MSP Services Webinar with CrushBank? If you missed it, no problem! Check out “A Better Way to Helpdesk” here: hubs.ly/Q01bf7lL0 ... See MoreSee Less

6 days ago

IT By Design

In Part 2 of this Sunny’s Silver Linings episode with Marnie Stockman, the CEO of Lifecycle Insights - MSP, she shares with you her advice for customer success structure. This includes the importance of documenting each customer relationship, the need to re-communicate the value you bring to your clients, and the key questions to regularly ask your customers.

You’ll truly benefit from the lessons of this former high school math teacher turned customer success guru! Check out the full episode here: itbd.net/discover-the-right-equation-for-a-successful-customer-experience-part-2-with-marnie-stoc...

#MSP #MSPChannel #MSPPodcast #SSL #ITBD #ITByDesign #LifecyleInsights
... See MoreSee Less

Awards and Recognition!