Can’t Find the Talent to Grow Your MSP?

Our talent solution options are custom-built for MSPs by an MSP.


Imagine the impact of always having the right people at the right time. With our talent solutions, you have immediate access to the experienced, MSP-focused technical resources you need to profit and scale. Our staffing and outsourced support solutions will solve your talent problems permanently.


For nearly two decades, we have been building ITBD with a strong sense of community firmly rooted in our principles and values.  We have grown steadily over the years by taking care of our team as if they are family. That’s because loyalty lies at the heart of who we are and how we guide our business. That is one of the reasons we remain privately held—it allows us to always make the decision that is best for our partners and our community.

Alongside loyalty, we understand that trust and partnership are essential to any business success, and that’s our commitment to you. When we say “solutions built for MSPs, by an MSP,” we aren’t just talking the talk. We’ve spent time in the MSP trenches just as you have—and we treat each customer of yours as if they are one of our own.

That is exactly how we’ve grown this business—with people first. We are small but mighty, and we definitely have the most caring and committed team in the business.

Plus, we’re huggers. What more could you want?

We look forward to getting to know you better when you join our ITBD family.

Sunny & Kam Kaila
Founders, IT By Design

Why Partner with ITBD?

When we say “Built for an MSP, by an MSP,” we are talking about the mindset, the passion, and the commitment to getting it done—no matter what.

Our understanding of “what good looks like” comes from having been an MSP that knew how to deliver high-quality services quickly and under pressure.

Having a partner that understands you, your team, and your customer—and can deliver accountability, reliability, and security – that’s the MSP Way.

◆ Three state-of-the-art, fully compliant, secure office facilities in New Jersey and India
◆ More than 100+ years of shared MSP experience among the leadership
◆ Fully insured and unparalleled customer data integrity
◆ Easy-swap flexibility: As your MSP needs evolve, your engineering solution can as well
◆ 30-day money-back guarantee
◆ Tech leads and career planning to provide growth plans for your team member
◆ Ability to mix and match services to build a custom solution perfect for your MSP needs
◆ Co-managed asset is invoiced corp-to-corp


Our Events

Educational Webinars ◆ Meet Us on the Road ◆ Tech Talk Q&A

IT By Design at a glance


◆  Headquartered in Jersey City, NJ
◆  Offices in Noida and Chandigarh, India
◆  Passion for our partners (and great music videos!)
◆  500 amazing teammates and we’re growing!

Join Us


◆  100% Channel Focused
◆  Global footprint with MSP partners around the world
◆  Annual Partner Retreat Experience

Want to Join the Party?


◆  2021 CRN MSP 500 & Pioneer 250
◆  2021 Channel Partners Excellence in Digital Services Award
◆  Great Place To Work Certified 2020
◆  2020 CRN MSP 500 & Pioneer 250
◆  2020 MSP 501
◆  2020 CRN Next Gen Leaders
◆  2020 CRN Women of the Channel
◆  2019 MSP501
◆  2019 CRN Women of the Channel
◆  CRN MSP 500

Learn More About ITBD

Earning Your Trust

Let our partners explain why ITBD

Let’s Be Friends

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1 day ago

IT By Design

In today's brand new episode of Sunny’s Silver Linings, IT By Design CEO Sunny Kaila has a very special guest, Ronnie March, Global CHRO at IT By Design.

With years of leadership experience, specifically with growth-oriented companies, she knows first-hand the challenges for organizations to invest in their employees as a top priority. Ronnie expertly shares guidance on how today’s MSPs can focus on their employees’ voices to drive more success as part of their business growth strategy.

In this episode:

- How to increase employee retention by listening to “voices”
- Understanding the impact that workforce has on customer experience and ultimately, overall business performance
- The key success metrics to consider when executing employee retention programs
- Get great advice on ways that MSPs can take a people-centric approach to strengthen employee retention

You can watch the full episode here:

#success #Msp #mspchannel #employeeexperience #podcast #noc #soc #osnoc #vcio
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1 day ago

IT By Design

You're invited to join us at the MSP Channel event of the summer: Build IT Live! We can't wait to see everyone Aug. 30th - Sept. 1st in person. You aren't going to want to miss this.

Hurry to get your early-bird discounted tickets! We have a limited supply left.

#buildit #builditlive #buildituniversity #MSP #MSPEducation #ITBD #itbydesign #mspchannel #MSPChannelEvent #SOC #NOC #osnoc #CX
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1 day ago

IT By Design

Have you been wondering how your small MSP can better manage its finances? Check out our new article in ChannelE2E to find out which KPIs and priorities you need to keep in mind.

Read the full article here:

#MSP #finance #channele2e #KPI #mspchannel #ITBD #financemanagement
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2 days ago

IT By Design

Finding the right talent at the right time is one of the biggest challenges growing MSPs face. As your talent partner, let us take care of the hard part!

- Our MSP dedicated engineers are fully trained during a 60-day MSP Way Bootcamp to deliver immediate value
- What do you prefer to use in your MSP business? Great. That’s what our talent will use, too
- Our team works when you want … whatever 8×5 schedule is the right fit for your team is the right fit for us

Learn more about our MSP dedicated engineers here:

#Engineers #MSP #Talent #ITBD #MSPChannel #NOC #OSNOC #VCIO
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2 days ago

IT By Design

This Thursday we are highlighting our 2021 Build IT LIVE Diamond Sponsor: ThreatLocker, Inc!

We are very excited to announce that Threatlocker will be hosting 2 breakouts, along with a mainstage! We can't wait to see what's in store. We know the thought-leadership they'll provide will be outstanding.

You can register for Build IT Live here:

#buildit #builditlive #ITBD #itbydesign #MSP #CX #sponsors #threatlocker
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2 days ago

IT By Design

Today's #featuredcourse is "Go-to-Market Strategies Every MSP Must Master", taught by Managed IT Services' Juan Fernandez.

In this course, Juan shares his expertise on contemporary marketing strategies for your MSP business that will better arm you against a competition which, he warns, “is coming faster than ever."

Check out this course now:

#BuildIT #CoPs #University #Leadership #MSP #HR #MarketStrategies #ManagedITServices #talent
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Awards and Recognition!