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MSP Talent Solutions | Support Resources for MSPs

We Are the Leading Provider of Global Talent to MSPs

For over two decades now, IT By Design has offered talent solutions to MSPs, helping them to build healthy, profitable and sustainable businesses.

Why Choose IT By Design?

Wholly-Owned Subsidiaries

Rest easy knowing that IT By Design never outsources to third-party contractors. You’re always covered, and your talent has on-site leadership.

60-Day MSP Way Training

We train talent on the MSP toolset, and customer service mindset, so you know that you’re getting an MSP quality technician, every time.

Growth Partner of Choice

We work with the industry’s major platforms. Companies that have the highest standards for service choose IT By Design.

We are the People Company

IT By Design invests in our employees for the long run with our unique Life By Design program, so that they can invest in your success for the long run.

Join the Companies That Stay Ahead

The best in the industry trust ITBD. Now, it’s your turn to experience the difference.

Everything You Need to Build a Winning MSP

Co-Managed Engineers 

Skilled engineers dedicated to your MSP only. We train them to think and function like an MSP team member to solve even the most complex issues faced by your customers. 

Self-Managed Engineers

Our self-managed engineers are fully equipped to operate independently within your MSP—delivering results without micromanagement. From day one, they’re aligned to your tools, culture, and goals.

Infrastructure Managed Services

Let our team help you resolve tickets with urgency, detail and complete customer satisfaction, ensuring industry-best SLA attainment.

Team GPS 

One comprehensive tool to enhance employee engagement, manage performance, align strategy and goals, monitor customer sentiment, and foster a strong workplace culture. 

Build IT 

Our executive education initiatives—Build IT LIVE, Build IT University and Communities of Practice (CoP)—dedicated to helping you bridge the gap between knowledge and success.

Build IT MSP Mastermind Lunch

Join an exclusive peer group of MSP owners tackling real challenges together. With only 25 members per city, Build IT MSP Mastermind brings focused, practical strategies to scale your business—month after month.

We will be delighted to help you find what you are looking for.

Hear From Our Happy Partners

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We have awards, such as for customer satisfaction, and often it’s the ITBD engineers who are winning those awards...they do a great job on client support.

John HardonDCNC

Beyond technical excellence, the cultural alignment and proactive approach of the engineers make them invaluable members of our team. Having them on the team has allowed us to focus on strategic growth without the burden of IT concerns. The holistic approach to talent outsourcing and the seamless interview process have made this partnership not just successful but transformative for Lutz Tech.

Nick PoliteService Manager, Lutz Tech

Working with IT By Design has been a game-changer for us. The process was quick, easy, and we were able to bring on a trained remote engineer who seamlessly integrated into our team. What started as a temporary solution quickly became a long-term partnership, as our remote engineer became part of our family. The interview process was seamless, and we didn't have to sift through countless applicants—IT By Design provided us with exactly what we needed. This experience has transformed the way we approach hiring and team building.

Myke Schwartz and Tim WolskyPEI

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The kind of engineers that you have in place are the kind of people that I want to work with. They’re intelligent, they’re very process-oriented…that puts me at ease.

Kayvan YazdiCo-Founder & President, TruAdvantage, Cupertino, CA 

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For the first time, I got a glimpse of the MSP world from the inside. The week was filled with learning, growth opportunities, and potential new partnerships. I'm excited to implement what I've learned in my work and continue to build partnerships through the great platform that IT By Design provides to all of us in the MSP and MSSP world.

Carlos RodriguezCA2 Security

Assured Credibility and Excellence

CRN Women of the Channel 2021 to 2024 award

Latest Knowledge Resources

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Frequently Asked Questions (FAQs)

What type of NOC services do you offer?

We offer a range of flexible NOC services tailored to meet your specific needs, including proactive monitoring, incident management and troubleshooting. Look at what we offer and schedule a consultation with us today to discuss your needs further.

Where are IT By Design engineers based?

Our engineers are based in India and the Philippines. They work in-office at our locations in New Delhi, Chandigarh and Manila under direct supervision of IT By Design team leads.

What tasks can IT By Design’s helpdesk support team handle?

ITBD’s helpdesk support team can become the extension of your team to manage key tasks such as:

Performance and preventative maintenance reports
Desktop-level backups
Patch management and deployment
Live customer phone support
Desktop performance management
Gray-labeled initial call answer
Windows, Mac and mobile support
Administrative tasks
Virus/malware removal
Software installations
And much more.

What is Build IT LIVE?

Build IT LIVE is our annual leadership conference specifically designed for MSP leaders like you. A three-day event, with specific agendas and tracks, it’s an event that invites MSP owners and decision makers to come together, discuss, deliberate and drive change.

Do you offer corporate training and coaching services?

Yes, we offer top-notch entrepreneurial coaching and training tailored for both seasoned professionals and upcoming leaders.

The key skills we train leaders on, include:

Leadership styles
Resiliency training
Ethics and integrity
Emotional intelligence and self-awareness
Communication and interpersonal skills
Problem solving
Conflict resolution
Coaching and feedback
Employee engagement
Team dynamics, collaboration and teamwork
Change management

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IT By Design is SOC 2 compliant

We Are the Leading Provider of Global Talent to MSPs

Why Choose IT By Design?

Wholly-Owned Subsidiaries

60-Day MSP Way Training

Growth Partner of Choice

We are the People Company

Join the Companies That Stay Ahead

Everything You Need to Build a Winning MSP

Co-Managed Engineers

Self-Managed Engineers

Infrastructure Managed Services

Team GPS

Build IT

Build IT MSP Mastermind Lunch

We will be delighted to help you find what you are looking for.

Hear From Our Happy Partners

Assured Credibility and Excellence

Latest Knowledge Resources

Communication Is Everything in Customer Service

What Not to Do as a Sales Team: A Personal Cautionary Tale

Planning Trips, Catching Overcharges & Keeping Me Sane—Meet My New Friend, ChatGPT

Why Accountability Is the Backbone of Elite MSP Teams

From “Their Problem” to “Our Responsibility”: Cultivating Accountability

Why Your Team Craves Consistency (and How to Deliver It)

Behind the Shield: A Real Talk with Ryan Bowman on Cybersecurity, AI, and the MSP Mindset

From Wall Street to the MSP Channel: Why Baxter Lanius Believes Cash is King

Kendra Lee: Authentic Sales, Real ROI, and the AI Reset Moment

Kam Kaila of IT By Design Spotlighted on the 2025 CRN® Women of the Channel Power 100 List

IT By Design Named to CRN’s 2025 Tech Elite 250 List

The Season of Prizes is Here: Unwrap Daily Surprises with Holidaze 2024!

Frequently Asked Questions (FAQs)

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The Cost of High Turnover