Can’t Find the Talent to Grow Your MSP?

Our talent solution options are custom-built for MSPs by an MSP.


Imagine the impact of always having the right people at the right time. With our talent solutions, you have immediate access to the experienced, MSP-focused technical resources you need to profit and scale. Our staffing and outsourced support solutions will solve your talent problems permanently.


For nearly two decades, we have been building ITBD with a strong sense of community firmly rooted in our principles and values.  We have grown steadily over the years by taking care of our team as if they are family. That’s because loyalty lies at the heart of who we are and how we guide our business. That is one of the reasons we remain privately held—it allows us to always make the decision that is best for our partners and our community.

Alongside loyalty, we understand that trust and partnership are essential to any business success, and that’s our commitment to you. When we say “solutions built for MSPs, by an MSP,” we aren’t just talking the talk. We’ve spent time in the MSP trenches just as you have—and we treat each customer of yours as if they are one of our own.

That is exactly how we’ve grown this business—with people first. We are small but mighty, and we definitely have the most caring and committed team in the business.

Plus, we’re huggers. What more could you want?

We look forward to getting to know you better when you join our ITBD family.

Sunny & Kam Kaila
Founders, IT By Design

Why Partner with ITBD?

When we say “Built for an MSP, by an MSP,” we are talking about the mindset, the passion, and the commitment to getting it done—no matter what.

Our understanding of “what good looks like” comes from having been an MSP that knew how to deliver high-quality services quickly and under pressure.

Having a partner that understands you, your team, and your customer—and can deliver accountability, reliability, and security – that’s the MSP Way.

◆ Three state-of-the-art, fully compliant, secure office facilities in New Jersey and India
◆ More than 100+ years of shared MSP experience among the leadership
◆ Fully insured and unparalleled customer data integrity
◆ Easy-swap flexibility: As your MSP needs evolve, your engineering solution can as well
◆ 30-day money-back guarantee
◆ Tech leads and career planning to provide growth plans for your team member
◆ Ability to mix and match services to build a custom solution perfect for your MSP needs
◆ Co-managed asset is invoiced corp-to-corp


Our Events

Educational Webinars ◆ Meet Us on the Road ◆ Tech Talk Q&A

IT By Design at a glance


◆  Headquartered in Jersey City, NJ
◆  Offices in Noida and Chandigarh, India
◆  Passion for our partners (and great music videos!)
◆  500 amazing teammates and we’re growing!

Join Us


◆  100% Channel Focused
◆  Global footprint with MSP partners around the world
◆  Annual Partner Retreat Experience

Want to Join the Party?


◆  2021 CRN MSP 500 & Pioneer 250
◆  2021 Channel Partners Excellence in Digital Services Award
◆  Great Place To Work Certified 2020
◆  2020 CRN MSP 500 & Pioneer 250
◆  2020 MSP 501
◆  2020 CRN Next Gen Leaders
◆  2020 CRN Women of the Channel
◆  2019 MSP501
◆  2019 CRN Women of the Channel
◆  CRN MSP 500

Learn More About ITBD

Earning Your Trust

Let our partners explain why ITBD

Let’s Be Friends

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2 days ago

IT By Design

You're invited to join us at the MSP Channel event of the summer: Build IT Live! 100% educational content, 0% product pitches. We can't wait to see everyone Aug. 30th - Sept. 1st in person. You aren't going to want to miss this.

Hurry to get your early-bird discounted tickets! Use code EARLYBIRD399

#buildit #builditlive #buildituniversity #MSP #MSPEducation #ITBD #itbydesign #mspchannel #MSPChannelEvent #SOC #NOC #osnoc #CX
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2 days ago

IT By Design

Listen as ITBD CEO Sunny Kaila talks with Shona Elliott, Founder and CEO of Shona Elliott Leadership Services, about some incredible insight into how you can incorporate leadership values into your own ‘rockstar’ career journey.

- The challenges that leaders face and how you can flip them to grow your own career
- Understanding why it is crucial to align your core values with your company’s mission
- How to use your daily work challenges and be able to apply it as ‘learning’
- The key drivers of employee engagement and experience and how it can impact your work

You can watch the full episode here:

#leadership #employeeengagement #leaders #work #experience #ceo #success
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2 days ago

IT By Design

IT BY Design would like to wish you all a very happy #pridemonth2021!

At ITBD, we are proud, visible and passionate about our support for the #lgbtq+ community and allies. Pride Month serves as an important reminder of how we must continue to foster a workplace of community and inclusivity for all.

#Pride #pridemonth #ITBD #MSP
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3 days ago

IT By Design

Come one, come all to our Build IT Live Event this August in Jersey City! Check out this video of ITBD's very own, Todd Billiar, sharing what you have to look forward to at this awesome channel event. The best part? NO PRODUCT PITCHES!

Use discount code EARLYBIRD399 and register for Build IT Live here:

#buildit #builditlive #ITBD #itbydesign #CX #MSP #mspchannel #channelevent
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3 days ago

IT By Design

Summer season is here and there’s no better time than now to reevaluate your outsourced NOC services! With nearly 20 years of experience as an MSP, we truly understand how important uptime, reliability, and incident response communications are.

Find out more about our NOC services here:

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4 days ago

IT By Design

Today we are highlighting one of our 2021 Build IT Live SILVER Sponsors: ID Agent!

We are very excited to announce that ID Agent will be hosting a breakout and sharing MSP- focused templates and tools at our Build IT Live event in August!

You can register for Build IT Live here:

Use Discount Code: EARLYBIRD399 and save $400!

#buildit #builditlive #ITBD #itbydesign #MSP #CX #sponsors #IDAgent
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Awards and Recognition!