Javid Khan

Chief Technology Officer, IT By Design

As Chief Technology Officer for IT By Design (ITBD), Javid Khan leads a team of 500-plus service experts, creating the policies, documentation, workflow, and training needed to ensure ITBD’s customer expectations are surpassed and to hold a global services organization accountable for seamless technology support. He also continues to identify and execute on the strategic vision and partnership of the organization to ensure ITBD continues to meet the market needs. Javid joined ITBD almost 17 years ago and has worked his way through several roles, learning along the way. He’s developed a deep expertise in service delivery alongside technology savviness when it comes to keeping a global business operating smoothly, with collaboration and security held to the highest standard.

Sessions:

From Data to Dollars: Monetizing AI Insights

Data is the new oil—but only if you know how to refine it. In this eye-opening session, we’ll show you how AI can uncover hidden insights in client data to drive upsell opportunities, reduce churn, and create next-gen QBRs. If you're not using data to grow revenue, you're leaving money on the table.