About Us

IT ByDesign






Sunny & Kam Kaila


Privately Held


Jersey City, NJChandigarh, IndiaNoida, IndiaMakati, Philippines


To build a strong community of colleagues, peers, and partners

When we launched IT By Design in 2003, we imagined a company where we lived our values, grew a team that was more like family than employees and turned customers into friends. Through partnership and community—and a lot of hard work—we’ve grown our business following that blueprint.

Our focus today is offering a hand up to those MSPs still struggling to scale to greater success. We look forward to helping your MSP business achieve its potential by providing talent solutions custom-built for MSPs while also nurturing your leadership through our new, exclusive Build IT University, an MSP peer community fostering education, excellence, and accountability.


Providing tech talent, talent tools, and trainings to the MSP community

After two decades as a technology services provider—first as an MSP, then a Master MSP, and now a services leader—we understand the challenges our customers face when looking for great talent. As the MSP talent authority, we offer fellow MSPs technical and operational talent “as a service” to help them scale, improve customer service, and drive profitability.

Our Leaders

What Makes ITBD Different?


Having a diverse team means we bring a lot of different values to you—well beyond the Ts & Cs. We’re believe that we have best practices to teach your team, and we look forward to learning from our partners as well. Partnership is based in loyalty and honesty, and we make sure to keep communication flowing in both directions so everyone can contribute to success.


Listen, you have to do what you love. We love our team, our partners, and our business. We work hard every single day to deliver quality services to you. And we take full responsibility for making sure we over-deliver on your expectations, holding each other (and sometimes you!) accountable for success.


The power of positivity shapes our organization from top to bottom. We challenge one another to bring the light of positive energy to each interaction within our team, but also to our partners and into the communities we serve.


Team ITBD approaches every day and every project with the mindset to achieve excellence and exceed expectations. We continuously look forward and question where we can add value to our peers’ MSP businesses. Do you have a talent problem you can’t solve? Let us know … maybe we’ll uncover the next great service together.

Your Community

Our MSP roots run deep. We are inspired by our peers, their commitment to their customers, and each other. Every decision we make comes from a place of support for our community with the goal of doing our part to build an impactful and successful industry. Our ITBD mantra is go-giving, and we live that through our educational conference, Build IT; through our charitable efforts in cities where we live and work; and with each other.

Plus, we are darn fun!

We enjoy making you feel part of our family and inspiring you to laugh a little.

Awards and Recognition!