Take Your NOC
to the Next Level

Reduce costs
Grow revenue
Provide better security

Here's How ITBD Can Help

NOC

Are you struggling to find an affordable NOC solution that actually works?

When you’re running an MSP business, you may reach a point where your existing engineering team can't keep up with demand.

Your service desk can't meet your predefined KPIs
Tickets are left unresolved
And if your existing vendor doesn’t provide complete management, tickets get sent back to you to deal with

The reality is offering true 24x7 support is no longer just a ‘nice to have’ - it’s a MUST have.

ITBD can help!

Numbers that speak for us

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Meet P1 SLAs

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First call resolution

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Average patch compliance & health

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Quarterly backup restore testing

Five tiers of NOC support for maximum flexibility

Sentry

Weekend & After-Hours Support

P1 incident remediation from 5 pm to 5 am and 24x2 on weekends
Vendor management during incident escalation
Realtime client and end-customer communication
Live phone support
Warm handover of incidents at start of business

WATCH

24×7 Monitoring & P1 Resolution

Full incident for remediation
Vendor escalation, when required
24x7 live monitoring
Escalate only when we need boots on the ground or money spent
Hardware & software audits

CARE

Monitoring & Maintenance

Includes everything in WATCH plus:

Backup monitoring and remediation
Quarterly restore testing
Patch deployment by NOC
Monthly device health reporting
Discounted project services

IGNITE

Complete Management

Includes everything in CARE plus:

User and object administration
Proactive or on-demand server restart
Global policy troubleshooting
System performance analysis & troubleshooting

Ignite Secure

Security Best Practices With a Team of Security Engineers

Monthly security compliance checklist that fulfills ISO27001, CIS, and NIST best practices
Quarterly end-user security awareness training to prevent the biggest causes of security incidents
Microsoft Azure security best-practice management

We believe you should have a choice when it comes to your MSP tools.

That’s why our NOC team works in your preferred tool stack.

For MSPs that don’t have or don’t want to manage their own RMM tool, we offer
One Stop NOC

Asset management
Remote monitoring
Application deployment
Automated monitoring and alerting

Remote access/control
Issue auditing
Maintenance scheduling
Patch management

N-able partners click below for special offer

Getting your NOC services setup is easy

training & go live

03

Beyond NOC

ITBD offers additional support to help reduce costs, grow revenue and provide better security for your clients.

RMM Admin

Outsourcing RMM can offer many benefits:

Increased efficiency
Improved service delivery
Scalability
Staff retention
Managed maintenance and upgrades

We have 3 options of RMM support. Choose what best fits your needs today.

RMM Configuration

Just getting started with your RMM tool? We’ll set you up for success.

Configure monitoring and alerting
Recommended patching policies
Configure virtualization manager
PSA integration

RMM Health Check

Not sure where you stand with your RMM? We’ll evaluate.

Client, contract, and locations correctly set up
Service plans and groups
PSA integration including service boards, ticket mapping, and ticket statuses
Ticket fine-tuning to reduce noise
Monitors and alert templates
Patch management setup
Review of required plugins such A/V, backup and virtualization

RMM Virtual Administrator

For a fraction of the cost of a dedicated, in-house engineer, we optimize and maintain your RMM investment.

Create and execute a customized RMM best practices strategy
Includes configuration and maintenance of monitoring, scripting, reporting, patch management and more
Evaluate and then fine-tune alerts and tickets
On-demand RMM module training for your engineers to support the efficient use of tools
Options for script development, report design, and migrations

SOC

Are security alerts, monitoring, and remediation negatively impacting your customer service and your engineers’ peace of mind?

Did you know?

Approx. 81% of breaches target SMBs
Cyberattacks cost SMBs up to $84,000 or more to remediate
95% of cybersecurity breaches are due to human error

And since 62% of SMBs say they lack the skills to properly deal with security, we’ve partnered with the best in the business …

Protected with

IT By Design’s shield IT Solution:

Minimizes security incidents

Remediates the incidents with minimal intervention from you

Proactively reports on the health of your network

With our simple per site pricing, you’ll save your customers money and grow your margins – all while you sleep better knowing that your clients’ data is safe

SOC Standalone

24×7 security monitoring ONLY
No remediation

SNOC Watch

24×7 NOC
SOC monitoring
SOC remediation

SNOC Care

24×7 NOC
SOC monitoring
SOC remediation
NOC remediation
NOC proactive maintenance

SNOC Ignite

24×7 NOC
SOCmonitoring
SOC remediation
NOC remediation
NOC proactive maintenance
NOC/SOC service requests (MACD-Up to 1 hr.)
Review of required plugins such A/V, backup and virtualization

And you can layer RMM Virtual Admin over any of these options—using either your existing RMM tool or our new ITBD RMM offering.

Professional Services

Special IT projects are a great way to generate more revenue and broaden your services. These can be anything from M365 migration to MFA across your client’s network.

Our professional services team has the …

Experience
Technological know-how
MSP business savvy

... to communicate your value to your existing customers and serve as an awesome introduction to prospective ones.

Some special projects we can deliver:

Cloud, email, server migration

RMM configuration

Virtualization

Network refresh

Network security implementation

Mobile device management

What project do you need help with? We’re on it!

Scale your business & improve the customer experience

It’s time to stop putting out fires

You’re not a firefighter – you’re a business owner. Losing engineers, angry customers calling in the middle of the night, and spending your weekends cleaning up messes are not problems you should be dealing with.

It’s time to put away your disaster cleanup gear and get back to doing what you love.

Join the ITBD family and always know your business is in expert hands 24x7x365.

Take Your NOC
to the Next Level

Here's How ITBD Can Help

NOC