GROW. SCALE. THRIVE. At Build IT LIVE September 18-20
As an MSP, your number one focus is on solving your client’s pain points. Consistent high-quality and highly available customer support and service is still the top pain point for MSP clients.
They either don’t have the people when they need them or response time and overall quality are substandard. So what can you do when your team is unable or unwilling to support your customers around the clock?
You scramble to fill in the gaps, but finding on-demand MSP-ready technical talent is like finding a needle in the haystack. When you do find it, the cost of retaining and developing talent can be a massive hit to your bottom line.
ITBD’s Helpdesk support frees up your staff’s time on nights and weekends, but we also bring a lot more to the table. Because we have over two decades of experience in the MSP world, we can do all the little things that add up.
Gray-labeled initial call answer
Windows, Mac and mobile support
Check out our list of frequently asked questions for quick and helpful insights. If you don’t find the information you need, don’t hesitate to reach out to us. We’re always happy to provide more detailed answers and help you in any way we can.
Stop worrying about low CSAT scores, growing escalations, and dissatisfied team members
Start giving your team the time off they need, your customers the support they expect, and scale your MSP on your terms, with profitability.