Boost MSP Efficiency with Co-Managed IT Engineers

Onboard ready-to-go co-managed dedicated engineers who are already trained in your tools, processes, and service delivery model.
They don’t just fill gaps—they fit right in.

Join the Companies That Stay Ahead

The best in the industry trust ITBD. Now, it’s your turn to experience the difference.

Simplified MSP Staffing that Accelerates your MSP operations with Maximum efficiency

Running a growing MSP means your internal team is constantly stretched thin — especially when it comes to meeting SLAs, onboarding new clients, and scaling operations.

Our network security engineers are proactive and fully embedded within your MSP workflow. Whether it’s Tier 1 to 3 support, escalation handling, or PSA/RMM management, they function as a true extension of your team—adapting to your goals, processes, and time zones. You stay in control of your co-managed IT team while we fill in the gaps with fully trained, certified engineers who work your way, aligned to your tools and priorities.

Skip the Recruiting. Keep the Control.

We bring the co-managed engineers; you lead the way.

Meet Your Experts: Co-Managed IT Team Ready to Deliver from Day One

Explore the roles below to see how our talent can seamlessly integrate with your team and drive real impact from day one.

Ready-to-go Dedicated Engineers

Helpdesk Engineer

Desktop OS maintenance, troubleshooting, diagnosis
Desktop connectivity troubleshooting
Application & printer installation/support
Client VPN installation/support
Microsoft Office Suite support
Desktop antimalware admin & resolution

Sr. Helpdesk Engineer

L1 skills + Active Directory user management & troubleshooting
Exchange/Office 365 user management & troubleshooting
Firewall/Backup maintenance & troubleshooting

Systems Administrator

Windows Server support
Advanced Desktop Troubleshooting
Windows Server & Active Directory Administration
Office 365 & Microsoft Exchange 2010+ admin
Backup admin
LAN/WAN troubleshooting
Cloud admin (basic private/public)
Server/network alert management & remediation
Server antimalware admin & resolution

Specialized Dedicated Engineers

HSS+ Azure

Advanced desktop troubleshooting (HSS+)
AD & O365 Administration
Azure identities, governance, storage, compute resources
Virtual networking config
Backup & monitoring of Azure resources

HSS+ Security

Advanced desktop troubleshooting (HSS+)
AD & O365 Administration
Audit: Windows security logs, Firewall logs, spam filter logs
AV solutions management
License Management
EDR & MDR management
Incident response

MSP Way Bootcamp: 60 Days to MSP-Ready

IT By Design’s co-managed IT team undergoes a 60-day MSP Way Bootcamp—ensuring they’re technically sound and fully aligned with MSP tools, workflows, and service expectations.

Technical Training Includes

PSA & RMM tools
End-user and server support (Windows, AD, DNS, DHCP)
Backup & DR (Datto, ShadowProtect)
SonicWall, Open DNS, Webroot
Microsoft Exchange
OS installation & configuration

Processes & Workflows

Ticketing & dispatch
Time entry & escalation
SLA management
Email etiquette & customer service

Clear, Empathetic Communication | Ownership and Accountability | Client-First Approach

Tech Stack Our Engineers Master

Technologies

Tools

Why Hire From ITBD’s Bench?

Hire from the leading provider of dedicated global talent to MSP channel for 20+ years now and get:

Your Team,
Supercharged – Not Replaced

Our co-managed IT team works with your existing tech team, not around or over them. You stay in control while we bring the extra muscle—filling knowledge or coverage gaps without disrupting your culture.

Total Visibility &
Operational Control

Our network security engineers blend into your roadmap, priorities, and workflow. We plug into your existing systems (like ConnectWise, Autotask, Kaseya), work within your SOPs, and deliver updates on your terms.

24/7 Support Without
24/7 Hiring

Need after-hours help desk coverage? Holiday support? Overflow escalation help? Our co-managed IT team works your preferred shifts, including nights, weekends, and holidays, so you never miss an SLA.

On-Demand Expertise Across Tech Stacks

From L1 ticket triage to advanced cloud or infrastructure support, you get managed by a co-managed IT team matched by skill, certification, and specialization. We’ve got the depth—so you never feel stuck when workloads spike or new clients onboard.

Numbers That Matter

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Assured Credibility

CRN Women of the Channel 2021 to 2024 award

Hire Co-Managed Engineers from ITBD’s Bench in 6 Easy Steps

Initial Requirements Analysis

Share your MSP’s operational needs. We’ll help define the ideal skill sets and experience levels.

Skill Assessment & Selection

Interview engineers who’ve been pre-trained in MSP tools and real-world scenarios.

Budget Optimization

We’ll align your hiring with cost-effective models and fixed pricing that fit your goals.

Streamlined Onboarding

Get engineers deployed in just 4–5 days—with workflows already aligned to MSP delivery.

Project Management & Collaboration

We support ongoing alignment with structured meetings and knowledge sharing.

Performance Management

Our leads ensure engineers continue to deliver value with regular reviews and growth plans.

We have awards, such as for customer satisfaction, and often it’s the ITBD engineers who are winning those awards...they do a great job on client support.

John HardonDCNC

Beyond technical excellence, the cultural alignment and proactive approach of the engineers make them invaluable members of our team. Having them on the team has allowed us to focus on strategic growth without the burden of IT concerns. The holistic approach to talent outsourcing and the seamless interview process have made this partnership not just successful but transformative for Lutz Tech.

Nick PoliteService Manager, Lutz Tech

Working with IT By Design has been a game-changer for us. The process was quick, easy, and we were able to bring on a trained remote engineer who seamlessly integrated into our team. What started as a temporary solution quickly became a long-term partnership, as our remote engineer became part of our family. The interview process was seamless, and we didn't have to sift through countless applicants—IT By Design provided us with exactly what we needed. This experience has transformed the way we approach hiring and team building.

Myke Schwartz and Tim WolskyPEI

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FAQs

What’s the difference between Co-Managed Engineers and traditional outsourced IT support?

Unlike traditional outsourced support, our co-managed IT team integrates directly into your MSP’s workflow, tools, and time zones. You stay in full control, while we enhance your team with certified, MSP-trained professionals who operate as a true extension, not a replacement, of your internal staff.

How quickly can Co-Managed Engineers be onboarded?

With our streamlined onboarding process, most engineers can be deployed and fully integrated into your operations within 4 to5 business days, minimizing disruptions and maximizing continuity.

Are Co-Managed IT Engineers trained in MSP-specific tools and processes?

Yes. All engineers complete our 60-day MSP Way Bootcamp, covering essential technical skills and MSP tools such as ConnectWise, Autotask, Kaseya, Datto, and more. They are also trained in service delivery processes, including ticketing, SLAs, escalation, and client communication.

Can I hire engineers for specific shifts, like after-hours or weekends?

Absolutely. Our Co-Managed IT Engineers are available for 24/7 coverage, including nights, weekends, and holidays—ideal for MSPs looking to meet SLAs, handle overflow, or provide consistent support outside regular business hours.

How do you ensure ongoing performance and alignment with our team?

Every engagement includes structured performance reviews, regular feedback loops, and a dedicated technical team lead to ensure engineers stay aligned with your workflows, expectations, and goals. Continuous improvement is baked into the partnership.