Kyle Spooner
Kyle Spooner is the Director of Product Analysis at NinjaOne. He’s a seasoned MSP professional with 12 years of experience across nearly every role—from intern to help desk, automation specialist, CIO, and Director of Operations—and previously held leadership and process-focused roles at IntelliComp Technologies and CompTIA.
An early contributor to MSPGeek, Kyle helped lead and grow the community and co-launched the GeekCast podcast to share business and technical insights. Seeing a gap in technician-focused training, he set up and led MSPGeekCon for its first two years and continues to support its growth through volunteer leadership.
Deeply committed to peer-driven learning, Kyle has spoken at industry events, hosted webinars and livestreams, and remains an active presence across forums, various communities, and live sessions—helping elevate the MSP space through education and connection.
Sessions:
Leadership isn’t about "managing" tasks or people—it’s about multiplying impact. Yet most first-time managers are handed a checklist: approve time-off, review tickets, calm angry clients—and are told that’s leadership. The result? Micromanagement on one side, ghost-mode managers on the other, and a team that never gets off the runway. It's also never fixed.
This session is your launchpad for building leaders, not just managers. You'll get a clear starting point and a simple, actionable framework that transforms task-focused micromanagers into multipliers—leaders who clarify direction, build culture, create trust, grow their people, establish two-way communication and create sustainable accountability.
