Sunny Kaila

CEO, IT By Design

Sunny Kaila is the CEO of IT By Design, which he founded and grew into a global IT solutions leader. His journey embodies the American Dream, achieved through determination and strategic vision. A recognized thought leader, Sunny hosts the podcast “Sunny’s Silver Linings” and has authored influential books like “Talentpreneurship” and “Building Winning Global Teams.” He also leads the “Life By Design” program, which focuses on intentional living for entrepreneurial leaders. Sunny combines visionary leadership with a strong commitment to community engagement and philanthropy, inspiring others across the IT industry and beyond.

Sessions:

From MSP to MIP: The Future of Intelligence-Driven Service

The MSP industry is standing at a critical crossroads. What got us here won’t get us there. In this visionary keynote, Sunny Kaila—Founder & CEO of IT By Design and author of Operation Teamwork—outlines what he believes is the next great leap forward for Managed Service Providers: the evolution from MSPs (Managed Service Providers) to MIPs (Managed Intelligence Providers).

This session will unpack the changing landscape over the next 2, 5, and 10 years—what technologies, capabilities, and leadership mindsets MSPs must embrace to remain competitive and relevant. It’s not just about automation or service delivery anymore. It’s about intelligence, agility, and building next-generation teams that lead with data, empathy, and innovation.

You’ll leave with a strategic roadmap for your business model, your team, and your leadership mindset—redefining your identity for the next era of growth.