Agenda

Limited Seats

DAY 1 | Monday, April 13
Internal Operations and Foundations

8:30 AM | Registration and Breakfast

Arrive, get settled, and connect with the cohort before the day kicks off.

9:00 AM | The AI Landscape for MSPs

What’s real, what’s noise, and what’s actually coming. We cut through the vendor hype and map out where AI creates genuine operational and financial impact for MSPs right now.

9:45 AM | AI Economics

Understanding cost, ROI, and investment sequencing. Know what AI costs to run, what it returns, and which investments to make first so you’re not throwing budget at the wrong things.

10:30 AM | The 10 Internal Automations

Live demonstrations inside PSA and RMM environments. Every automation is built in front of you so you can see exactly how it works before you deploy it.

12:00 PM | Working Lunch

1:00 PM | Hands-On Lab: Internal Automation Stack

You build. Using N8N workflow templates, you start constructing your internal automation stack with support in the room. This isn’t a demo. You leave with work done.

2:30 PM | Governance and Risk

How to deploy AI responsibly from day one. Data handling, access controls, automation boundaries, and the accountability structures your clients will eventually ask about.

3:30 PM | Peer Working Session

Map the automations to your specific operation. Small group work with the cohort to pressure-test what you’ve built and identify what comes first when you get home.

4:30 PM | Wrap and Day 1 Debrief

DAY 2 | Tuesday, April 14
Client-Facing Revenue and Action Planning

9:00 AM | The 10 Client-Facing Automations

Live build demonstrations. The second set of automations focuses on what you can package, price, and sell to your clients immediately.

10:00 AM | Pricing Workshop

Packaging and pricing automation services for your clients. Benchmarked models, real numbers, and a sellable offer you walk out with — not a pricing guess.

10:45 AM | Sales Positioning

How to sell AI services without becoming a software company. Messaging, positioning, and the conversation framework that gets clients to yes.

11:30 AM | Hands-On Lab: 90-Day Plan

You build your 90-day implementation and go-to-market plan in the room, with the cohort and facilitators to pressure-test it before you leave.

12:30 PM | Working Lunch

1:30 PM | AI for Revenue, Finance, and Cross-Functional Operations

Beyond service delivery — how AI applies to your financial operations, revenue processes, and the functions that don’t always make the first automation list.

2:30 PM | Peer Roundtable

Share your plan with the cohort. Get challenged. Refine it. Leave with something you’re confident executing.

3:30 PM | Final Q&A and Next Steps

4:00 PM | Close

Trying to figure out AI – and how to support our clients – doesn’t have to be a solo mission. The ITBD AI Accelerator gave us access to the right AI coaches with real, hands-on experience, plus a community of MSP peers to learn with, build alongside, and move from ideas to execution faster. The clarity, connections, and collaboration turned AI complexity into real momentum – and the ongoing support is the difference. I’m genuinely glad we joined.

P. Sean Francis – CEO, Technology Assurance Group

AI and automation are the new tech stack – and MSPs who lead now will future-proof their businesses while delivering lasting client value as true thought partners. The ITBD AI Accelerator is expert-led with hands-on AI coaches and backed by a high-caliber MSP peer community, so you move from theory to execution fast and create real outcomes for clients today and long into the future.

Conor Smith – CEO, First Call Computer Solutions

I was not sold on AI for my business at first. The ITBD team said, ‘Try one session and decide.’ After that session, I used AI to build a full business plan and live marketing materials. Now, we are developing an AI-powered service for SMBs.

Andrew Harrover – President, Matrix Computer Consulting