Freehold, NJ – SEPTEMBER 15, 2025 – IT By Design, leading growth and talent partner for MSPs, announces the launch of its Executive AI Leadership Accelerator, a comprehensive 6-week AI training program designed specifically for MSP leaders ready to transform AI potential into bottom line profits.
From AI Hype to AI Execution
The Executive AI Leadership Accelerator addresses a critical challenge facing managed service providers: while AI tools and capabilities are rapidly advancing, most MSP leaders lack a clear and actionable roadmap for implementation that drives real business results. This 6-week program moves beyond theoretical AI concepts to deliver practical, production-ready solutions that can be implemented immediately.
“AI is the biggest lever MSPs have right now to improve EBITDA and drive net growth exponentially.” said Sunny Kaila, CEO of IT By Design. “Too many leaders are stuck on where to begin. That is why our accelerator program is built for action, not theory. We give you the workflows, roadmaps, and service offerings you can take back and deploy immediately to scale your business.”
Practical Training Built for MSP Success
The Executive Leadership Accelerator takes a hands-on approach to AI implementation, focusing on real-world applications that drive operational efficiency, enhance service delivery, and create new revenue opportunities.
This program combines live instruction with practical lab work, ensuring participants leave with deployable assets rather than abstract concepts.
Understanding that MSPs have diverse needs and constraints, the accelerator offers multiple delivery pathways including group virtual sessions geared toward individual leaders to customized on-site delivery for organizations seeking intensive localized training.
Key Program Components
- Strategic AI Implementation: Comprehensive opportunity mapping specific to MSP operations and client needs
- Practical Workflow Development: Hands-on training in AI-powered automation, service delivery enhancement, and operational optimization.
- Service Innovation: Helpdesk and NOC workflow development with plug-and-play SOPs to reduce ticket time and improve consistency
- AI-Enhanced Service Delivery: Upsell and cross-sell playbooks with client-facing AI strategies
- Scaling and Governance: Executive-level strategies for leading AI adoption across organizations, including ROI measurement and long-term roadmap development.
Proven MSP Expertise Meets AI Innovation
With a proven track record of serving 1000+ MSPs across North America, IT By Design brings in-depth industry knowledge to AI implementation. This program combines AI specialists with MSP veterans who understand the unique challenges of service delivery, client management, and operational scaling in the managed services industry.
“We’ve been serving MSPs for over 20 years – we know exactly what drives growth and what doesn’t in this space. This is not a generic AI theory adapted for MSPs. Its practical, tested workflows that MSPs use to boost profitability and scale faster,” added Kaila.
About IT By Design
Founded over two decades ago, IT By Design has established itself as the premier growth partner for Managed Service Providers (MSP). The company has helped over 1000 MSPs built scalable growth engines across North America specializing in PSA, RMM, and service delivery optimization. IT By Design’s mission is to help MSP leaders build scalable, profitable businesses that serve both client needs and personal life goals.
For more information about the Executive AI Leadership Accelerator and IT By Design’s full range of services, visit https://itbd.net .
Media Contact:
Jaci Hoffmann
Director Marketing
IT By Design
Jaci.hoffmann@itbd.net
