MSP Talent Solutions | Support Resources for MSPs

We Are the Leading Provider of Global Talent to MSPs

For over two decades now, IT By Design has offered talent solutions to MSPs, helping them to build healthy, profitable and sustainable businesses.

Why Choose IT By Design?

Wholly-Owned Subsidiaries

Rest easy knowing that IT By Design never outsources to third-party contractors. You’re always covered, and your talent has on-site leadership.

60-Day MSP Way Training

We train talent on the MSP toolset, and customer service mindset, so you know that you’re getting an MSP quality technician, every time.

Growth Partner of Choice

We work with the industry’s major platforms. Companies that have the highest standards for service choose IT By Design.

We are the People Company

IT By Design invests in our employees for the long run with our unique Life By Design program, so that they can invest in your success for the long run.

Trusted By leading Companies Globally

Everything You Need to Build a Winning MSP

MSP-Dedicated Engineers 

Skilled engineers dedicated to your MSP only. We train them to think and function like an MSP team member to solve even the most complex issues faced by your customers. 

NOC & Helpdesk

Let our team help you resolve tickets with urgency, detail and complete customer satisfaction, ensuring industry-best SLA attainment.

Team GPS 

One comprehensive tool to enhance employee engagement, manage performance, align strategy and goals, monitor customer sentiment, and foster a strong workplace culture. 

Build IT 

Our executive education initiatives—Build IT LIVE, Build IT University and Communities of Practice (CoP)—dedicated to helping you bridge the gap between knowledge and success.

We will be delighted to help you find what you are looking for.

Hear From Our Happy Partners

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We have awards, such as for customer satisfaction, and often it’s the ITBD engineers who are winning those awards...they do a great job on client support.

John HardonDCNC

Beyond technical excellence, the cultural alignment and proactive approach of the engineers make them invaluable members of our team. Having them on the team has allowed us to focus on strategic growth without the burden of IT concerns. The holistic approach to talent outsourcing and the seamless interview process have made this partnership not just successful but transformative for Lutz Tech.

Nick PoliteService Manager, Lutz Tech

Working with IT By Design has been a game-changer for us. The process was quick, easy, and we were able to bring on a trained remote engineer who seamlessly integrated into our team. What started as a temporary solution quickly became a long-term partnership, as our remote engineer became part of our family. The interview process was seamless, and we didn't have to sift through countless applicants—IT By Design provided us with exactly what we needed. This experience has transformed the way we approach hiring and team building.

Myke Schwartz and Tim WolskyPEI

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The kind of engineers that you have in place are the kind of people that I want to work with. They’re intelligent, they’re very process-oriented…that puts me at ease.

Kayvan YazdiCo-Founder & President, TruAdvantage, Cupertino, CA 

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We’ve had an increase in team morale...we have staff in two buildings and Team GPS has helped us work together as a team.

Morgan BentleyCFO, SkyComp

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For the first time, I got a glimpse of the MSP world from the inside. The week was filled with learning, growth opportunities, and potential new partnerships. I'm excited to implement what I've learned in my work and continue to build partnerships through the great platform that IT By Design provides to all of us in the MSP and MSSP world.

Carlos RodriguezCA2 Security

Assured Credibility and Excellence

CRN Women of the Channel 2021 to 2024 award

Latest Knowledge Resources

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November 20, 2024

Meetings Matter

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Why I Could Never Be a Real Housewife

November 6, 2024

We All Have a Story to Tell

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November 19, 2024

Balanced Scorecards

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How to Use Scorecards to Align Actions with Goals

November 5, 2024

Mission, Vision and Goals

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November 14, 2024

Building Success Through Empowerment and Collaboration: Reflections from Sunny’s Silver Linings

October 29, 2024

The New Era of Cybersecurity: How MSPs Can Protect the Kingdom from Modern Pirates

October 17, 2024

People First: Building a Winning Culture in MSPs with EOS

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November 18, 2024

The Season of Prizes is Here: Unwrap Daily Surprises with Holidaze 2024!

September 27, 2024

IT By Design Expands Global Presence with New Offices in the Philippines & India

September 12, 2024

Build IT Live 2024 Concludes, IT By Design Announces 2025 Conference Featuring Purpose-Driven Leadership Development and AI Innovation

Frequently Asked Questions (FAQs)

What type of NOC services do you offer?

We offer a range of flexible NOC services tailored to meet your specific needs, including proactive monitoring, incident management and troubleshooting. Look at what we offer and schedule a consultation with us today to discuss your needs further.

Where are IT By Design engineers based?

Our engineers are based in India and the Philippines. They work in-office at our locations in New Delhi, Chandigarh and Manila under direct supervision of IT By Design team leads.

What tasks can IT By Design’s helpdesk support team handle?

ITBD’s helpdesk support team can become the extension of your team to manage key tasks such as:

Performance and preventative maintenance reports
Desktop-level backups
Patch management and deployment
Live customer phone support
Desktop performance management
Gray-labeled initial call answer
Windows, Mac and mobile support
Administrative tasks
Virus/malware removal
Software installations
And much more.

What is Build IT LIVE?

Build IT LIVE is our annual leadership conference specifically designed for MSP leaders like you. A three-day event, with specific agendas and tracks, it’s an event that invites MSP owners and decision makers to come together, discuss, deliberate and drive change.

Do you offer corporate training and coaching services?

Yes, we offer top-notch entrepreneurial coaching and training tailored for both seasoned professionals and upcoming leaders.

The key skills we train leaders on, include:

Leadership styles
Resiliency training
Ethics and integrity
Emotional intelligence and self-awareness
Communication and interpersonal skills
Problem solving
Conflict resolution
Coaching and feedback
Employee engagement
Team dynamics, collaboration and teamwork
Change management

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