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AI-Driven Dispatch, Intelligence for 24/7 Service Excellence

MSPs are struggling to deliver a consistent first-call experience. Manual triage drains time, slows response, and inflates labor costs.

Introducing the Digital Dispatcher: AI that Listen. Learn. Lead.

The future of service delivery isn’t about replacing people, it’s about empowering them. Digital Dispatcher brings consistency, scalability, and speed to your MSP operations.

Live Voice Assistant

Answers every call instantly, no wait, no voicemails.

Smart Triage & Prioritization

Understands context and urgency to route tickets faster.

Workflow Automation

Automates ticket creation, routing, and SLA-based follow-ups.

Sentiment Analysis

Detects tone and urgency to enhance service experience.

Insights Dashboard

Delivers real-time visibility into dispatch efficiency and ROI.

How AI Digital Dispatcher Works

AI-Powered Assistance for Every Interaction: A Clear Five-Step Journey

STEP 01

User Initiates Contact

via call, email, or portal submission.

STEP 02

AI Agent Reviews Request

instantly identifies intent and urgency.

STEP 03

Ticket Logging & Analysis

captures details and logs automatically in PSA.

STEP 04

Automated Ticket Assignment

matches skills and availability.

STEP 05

Intelligent Escalation

ensures priority issues are resolved fast.

Human Dispatcher

Triage

Response Time

Cost

Accuracy

vs.

Digital Dispatcher

Triage

Response Time

Cost

Accuracy

Simple, Scalable Pricing

$750 / month for every 1,000 users your MSP supports.

Incudes:

Why
IT By Design

20 years of MSP operations excellence.

SOC 2 Type II certified infrastructure.

Built and supported by engineers who understand MSP scale.

Trusted by 500+ MSPs worldwide.

Ready to Redefine Dispatch?

Reimagine service delivery with AI that listens, learns, and leads.

Leaving so soon?

Before you go, explore how we can empower your MSP with
And while you’re at it,
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The Cost of High Turnover

Understand the impact of employee turnover on your business and how to fix it.