Managed Dedicated Engineers Are Now Co-managed Engineers

Same trusted talent. New name, stronger collaboration.
Co-manage, and scale your MSP services as a true extension of your team.

Join the Companies That Stay Ahead

The best in the industry trust ITBD. Now, it’s your turn to experience the difference.

Who Are Dedicated Engineers?

Dedicated engineers work exclusively for your MSP, fitting into your team, work culture and schedule. They bring specialized expertise, proactive problem-solving and faster response times, ensuring personalized, reliable support for your customers.

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MSP-Ready Dedicated Engineers
Designed for MSP Impact

Not just engineers—MSP-aligned partners.
Our managed dedicated engineers are trained, tested, and tuned to integrate seamlessly into your operations from day one. Explore the roles below to see how our team can help expand your service delivery with consistency, speed, and real impact.

Ready-to-go Dedicated Engineers

Helpdesk Engineer

Desktop OS maintenance, troubleshooting, diagnosis
Desktop connectivity troubleshooting
Application & printer installation/support
Client VPN installation/support
Microsoft Office Suite support
Desktop antimalware admin & resolution

Sr. Helpdesk Engineer

L1 skills + Active Directory user management & troubleshooting
Exchange/Office 365 user management & troubleshooting
Firewall/Backup maintenance & troubleshooting

Systems Administrator

Windows Server support
Advanced Desktop Troubleshooting
Windows Server & Active Directory Administration
Office 365 & Microsoft Exchange 2010+ admin
Backup admin
LAN/WAN troubleshooting
Cloud admin (basic private/public)
Server/network alert management & remediation
Server antimalware admin & resolution

Specialized Expertise for Advanced MSP Needs

HSS+ Azure

Advanced desktop troubleshooting (HSS+)
AD & O365 Administration
Azure identities, governance, storage, compute resources
Virtual networking config
Backup & monitoring of Azure resources

HSS+ Security

Advanced desktop troubleshooting (HSS+)
AD & O365 Administration
Audit: Windows security logs, Firewall logs, spam filter logs
AV solutions management
License Management
EDR & MDR management
Incident response

Why Hire From ITBD’s Bench?

Hire from the leading provider of dedicated global talent to MSP channel for 20+ years now and get:

Highly Trained
MSP Pros

Our engineers undergo a rigorous 60-day MSP Way Boot Camp on the tools you use and your MSP’s customer-focused mindset.

Quick, Inexpensive and Risk-Free Hiring

Get a technician in days with no recruitment costs. We handle payroll, benefits, and ensure a perfect fit, or we fix it.

End-to-End
Support

We co-manage each engineer with you. A dedicated manager ensures smooth collaboration and continuous career development.

Hiring Whenever
You Need

Enjoy the freedom to build your dream team without the usual constraints. With us, hiring is flexible and efficient.

Numbers That Matter

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What Makes Our Engineers “MSP-Ready”?

Every engineer goes through our 60-day MSP Way Bootcamp, ensuring they’re aligned with MSP standards, tools, and service delivery expectations.

Technical Training Includes

PSA & RMM tools
Windows OS, Active Directory, DNS, DHCP
Backup & DR (Datto, ShadowProtect)
SonicWall, OpenDNS, Webroot
Microsoft Exchange
OS installation & configuration

Process & Soft Skills

Ticketing, dispatch, SLA management
Clear time entry & escalation practices
Email etiquette & customer service
Ownership, empathy, and client-first mindset

Assured Credibility

CRN Women of the Channel 2021 to 2024 award

Build Your MSP Dream Team in 6 Easy Steps

Initial Requirements Analysis

Share your MSP’s operational needs. We’ll help define the ideal skill sets and experience levels.

Skill Assessment & Selection

Interview engineers who’ve been pre-trained in MSP tools and real-world scenarios.

Budget Optimization

We’ll align your hiring with cost-effective models and fixed pricing that fit your goals.

Streamlined Onboarding

Get engineers deployed in just 4–5 days—with workflows already aligned to MSP delivery.

Project Management & Collaboration

We support ongoing alignment with structured meetings and knowledge sharing.

Performance Management

Our leads ensure engineers continue to deliver value with regular reviews and growth plans.

We have awards, such as for customer satisfaction, and often it’s the ITBD engineers who are winning those awards...they do a great job on client support.

John HardonDCNC

Beyond technical excellence, the cultural alignment and proactive approach of the engineers make them invaluable members of our team. Having them on the team has allowed us to focus on strategic growth without the burden of IT concerns. The holistic approach to talent outsourcing and the seamless interview process have made this partnership not just successful but transformative for Lutz Tech.

Nick PoliteService Manager, Lutz Tech

Working with IT By Design has been a game-changer for us. The process was quick, easy, and we were able to bring on a trained remote engineer who seamlessly integrated into our team. What started as a temporary solution quickly became a long-term partnership, as our remote engineer became part of our family. The interview process was seamless, and we didn't have to sift through countless applicants—IT By Design provided us with exactly what we needed. This experience has transformed the way we approach hiring and team building.

Myke Schwartz and Tim WolskyPEI

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FAQs

Where are the engineers based?

Our engineers are based in India and the Philippines. They work in-office at our locations in New Delhi, Chandigarh and Manila under direct supervision of IT By Design team leads.

What is the difference between engineers in India and engineers in the Philippines?

All our engineers are trained in the MSP Way Boot Camp ensuring that every engineer meets IT By Design’s rigorous quality standards, in terms of technical ability. The primary difference is in cultural familiarity, as the Philippines has historically had close ties with the US. The preference between Indian and Filipino engineers often comes down to the needs of your end clients.

How can I be sure that the engineers communicate effectively?

A key component of our MSP Way Bootcamp is training our engineers on effective communication skills. This includes everything from accent training to actively listening and communicating with end clients.

If the engineer I hire isn’t the right fit, what happens?

While we do want to get the perfect fit the first time, every now and again things just don’t click. When that happens, we work with you on an action plan—either to build the engineer’s skills, or to find a replacement engineer as soon as possible.

Do you have different tiers?

Yes! Part of our sales process is to work closely with you to identify your needs, and then find the right engineer to meet those needs. We have engineers with different competencies, and at different skill levels. The best talent does cost a little more, but the savings are even bigger.

How does co-management of the engineer(s) work?

IT By Design’s MSP-dedicated engineers work in office, with a team lead on site, and this team lead is your co-manager. You are responsible for assigning duties to the engineer, and our team lead is responsible for ensuring the engineer is properly trained and aligned with the duties you request. In short, we are responsible for the talent, and you are responsible for the work.