Dedicated engineers work exclusively for your MSP, fitting into your team, work culture and schedule. They bring specialized expertise, proactive problem-solving and faster response times, ensuring personalized, reliable support for your customers.
Why Hire From ITBD’s Bench?
Hire from the leading provider of dedicated global talent to MSP channel for 20+ years now and get:
Highly Trained MSP Pros
Our engineers undergo a rigorous 60-day MSP Way Boot Camp on the tools you use and your MSP’s customer-focused mindset.
Quick, Inexpensive and Risk-Free Hiring
Get a technician in days with no recruitment costs. We handle payroll, benefits, and ensure a perfect fit, or we fix it.
End-to-End Support
We co-manage each engineer with you. A dedicated manager ensures smooth collaboration and continuous career development.
Hiring Whenever You Need
Enjoy the freedom to build your dream team without the usual constraints. With us, hiring is flexible and efficient.
We have awards, such as for customer satisfaction, and often it’s the ITBD engineers who are winning those awards...they do a great job on client support.
John HardonDCNC
Beyond technical excellence, the cultural alignment and proactive approach of the engineers make them invaluable members of our team. Having them on the team has allowed us to focus on strategic growth without the burden of IT concerns. The holistic approach to talent outsourcing and the seamless interview process have made this partnership not just successful but transformative for Lutz Tech.
Nick PoliteService Manager, Lutz Tech
Working with IT By Design has been a game-changer for us. The process was quick, easy, and we were able to bring on a trained remote engineer who seamlessly integrated into our team. What started as a temporary solution quickly became a long-term partnership, as our remote engineer became part of our family. The interview process was seamless, and we didn't have to sift through countless applicants—IT By Design provided us with exactly what we needed. This experience has transformed the way we approach hiring and team building.
Myke Schwartz and Tim WolskyPEI
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Our engineers are based in India and the Philippines. They work in-office at our locations in New Delhi, Chandigarh and Manila under direct supervision of IT By Design team leads.
All our engineers are trained in the MSP Way Boot Camp ensuring that every engineer meets IT By Design’s rigorous quality standards, in terms of technical ability. The primary difference is in cultural familiarity, as the Philippines has historically had close ties with the US. The preference between Indian and Filipino engineers often comes down to the needs of your end clients.
A key component of our MSP Way Bootcamp is training our engineers on effective communication skills. This includes everything from accent training to actively listening and communicating with end clients.
While we do want to get the perfect fit the first time, every now and again things just don’t click. When that happens, we work with you on an action plan—either to build the engineer’s skills, or to find a replacement engineer as soon as possible.
Yes! Part of our sales process is to work closely with you to identify your needs, and then find the right engineer to meet those needs. We have engineers with different competencies, and at different skill levels. The best talent does cost a little more, but the savings are even bigger.
IT By Design’s MSP-dedicated engineers work in office, with a team lead on site, and this team lead is your co-manager. You are responsible for assigning duties to the engineer, and our team lead is responsible for ensuring the engineer is properly trained and aligned with the duties you request. In short, we are responsible for the talent, and you are responsible for the work.
