Contact:
IT By Design
212 888 1919
marketing@itbd.net
Jersey City, NJ – March 2026- IT By Design, a global provider of MSP-trained engineering talent, technical training, and AI enablement solutions, today announced that CRN(r), a brand of The Channel Company, has recognized IT By Design on its 2026 Tech Elite 250 list.
This annual list highlights solution providers based in the U.S. and Canada that are committed to excellence and distinguish themselves by attaining top-tier certifications and specializations from leading technology vendors in areas such as artificial intelligence, infrastructure, cloud and security.
To support customers through the growing complexities of IT and the rise of cutting-edge technologies like AI, the solution providers on this list uphold rigorous levels of training and certification from strategic IT vendors, often aiming for the pinnacle tiers within these vendors’ partner programs. Whether they are strategic service providers, systems integrators, managed service providers or value-added resellers, these elite solution providers are committed to their customers’ success.
IT By Design’s recognition reflects sustained investment in vendor certifications across a global engineering bench of more than 1,000 active L1 through L3 engineers. Through Talent Engine, ITBD supplies MSP-trained engineering talent across NOC, SOC, helpdesk, and project delivery functions for MSPs in North America, the U.K., and Australia. BuildIT, ITBD’s training arm, operates the certification pipeline aligned to vendor exam objectives and MSP-specific operating procedures including SLA management, escalation paths, ticket triage, and runbook execution.
AI By Design (AIMS) extends that certified bench into AI-enabled MSP operations. Capabilities span automated ticket triage, retrieval-augmented knowledge support, RMM anomaly detection, and audit-logged workflow automation, each dependent on engineers credentialed against the platforms involved.
“This recognition tracks the discipline our engineering and training teams maintain across vendor certification cycles,” said Javid Khan, Chief Technology Officer at IT By Design. “For the MSPs we serve, certification depth is what separates a reliable engineering bench from a staffing line item. It is also the foundation our AI By Design and Talent Engine deployments are built on. AI tooling without platform fluency produces brittle automation. Credentialed engineers are what makes AIMS production-grade inside an MSP environment.”
“Congratulations to the solution providers named to CRN’s Tech Elite 250 on this well-earned recognition of their commitment to advanced certifications and deep expertise in these critical technologies,” said Jennifer Follett, VP, U.S. Content, Executive Editor, CRN at The Channel Company. “These organizations continue to invest in expanding their capabilities so they can deliver exceptional IT solutions that help their customers succeed.”
Coverage of the 2026 Tech Elite 250 will be featured online at crn.com/techelite250 beginning March 16.
About IT By Design
IT By Design is a global provider of talent, training, and AI enablement solutions for managed service providers (MSPs). Headquartered in Iselin, NJ, with delivery centers in India, ITBD supports MSPs across North America, the U.K., and Australia through four solution lines: Talent Engine (MSP-trained engineering talent), BuildIT (technical training and certification), TeamGPS (performance, culture, and retention), and AI By Design / AIMS (AI enablement for MSP operations). Learn more at itbd.net.
About The Channel Company
The Channel Company (TCC) is the global leader in channel growth for the world’s top technology brands. We accelerate success across strategic channels for tech vendors, solution providers and end users with premier media brands, integrated marketing and event services, strategic consulting, and exclusive market and audience insights. TCC is a portfolio company of investment funds managed by EagleTree Capital, a New York City-based private equity firm. For more information, visit thechannelco.com.
© 2026 The Channel Company, Inc. CRN is a registered trademark of The Channel Company, Inc. All rights reserved.
