Evolving customer needs have driven the rise of borderless teams. They enable MSPs like you to scale seamlessly and cost-effectively. A borderless team delivers a seamless and consistent service regardless of location.
The rise of borderless teams
Driven by an ambition to serve customers more cost-effectively and seamlessly, MSPs throughout the world have realized the criticality of extending borderless support. Let’s delve into the key factors that have led to the rise of these teams:
Need for talent pool expansion
By tapping into a global talent pool, you can access talent that may not be available locally. This approach also allows you to significantly boost capacity and manpower to provide the top-notch support your customers deserve.
Pandemic-induced growth of remote work
The huge boost to remote working, after the pandemic, has been made possible by the rise of technology tools such as Slack, Zoom, and Microsoft Teams. These tools have become essential for businesses, enabling teams to collaborate comfortably from any location. As a result, remote work has become the norm, changing the way people think about working and giving rise to borderless teams.
Optimizing costs
You can save money by hiring personnel from areas with a cheaper cost of living. These savings can be used to become more competitive in your local market, or you can use them to increase your bottom line.
Rising customer demands
Customer demands are increasingly centered on 24/7 support, security and compliance, cloud services, etc. To appropriately address these demands there is a need to build agile, scalable and borderless teams.
Benefits of borderless teams
Enhanced innovation
Diverse teams build an innovative culture by bringing together a range of diverse opinions and experience which inspires creative problem solving.
Scalability
You can scale your operations more effectively if your workforce is global. A global workforce can give your business the flexibility you need to thrive, whether you are adding new services or venturing into untapped markets.
Continuous service delivery
Borderless teams enable you to offer uninterrupted service delivery. By having team members operate in different time zones, you can seamlessly provide uninterrupted 24/7 support to your customers.
While these benefits may be compelling, managing borderless teams also entails managing multiple factors.
Factors to consider while building borderless teams
Cultural factors
- Cultural training is vital for effective communication and service in a global team.
- Select partners with cross-cultural fluency for seamless service delivery.
Legal factors
- Your MSP business is exposed to a huge insurance risk, unless the offshore operations are wholly owned subsidiaries of the US company. You must have backup for issues as insurance may not cover overseas operations.
- Avoid cost-cutting loopholes that increase risk. For example, some third-party companies operate out of insecure office facilities, putting your clients’ data and privacy at risk.
Geographical factors
- Trust is crucial. Your borderless team reflects your business. You must partner with an organization that maintains secure offices with on-site leadership.
Career-related factors
- Invest in talented individuals committed to business success and career growth.
- Hire and train a committed workforce that aligns with your business values and goals.
How can you build borderless teams?
Building borderless teams can appear to be daunting for you due to the numerous factors that must be considered. Partnering with seasoned experts like IT By Design, with over 20 years of experience in delivering global talent to MSPs, can make your transition to borderless teams seamless.
Schedule a conversation with us to discover how we can help you seamlessly build borderless winning teams.
