You can only build accountability when there is trust. If there is trust – there must be engagement. This is why teams who have fostered trust, engagement, and accountability perform better, and have a competitive advantage for the success of their organization.
The Research:
- Faster Problem-Solving: Teams that focus on solutions (not blame) resolve incidents 50% faster (Harvard Business Review, 1999).
- Stronger Collaboration: Shared goals, like maintaining 99.9% uptime, break down silos. Research shows collaborative teams are 34% more efficient (Katzenbach & Smith, 1993).
- Client Loyalty: 89% of clients stick with vendors who openly own mistakes (Salesforce, 2022). Train your team to say: “Here’s what happened, and here’s our plan.”
Action Step: Launch a quarterly “Accountability Spotlight” award to acknowledge team members who exemplify ownership.
