Pick from our two service options to find the best support tier to help your business thrive. Our engineers not only fix problems, they also provide exceptional customer experience.
- 24x7 support: Call answer and support services provided by U.S. and NOC teams. Proactive maintenance included.
- After Hours & Weekends: Call answer and support services provided by ITBD NOC.
Helpdesk services Include:
- Hardware & software audits
- Performance & preventative Maintenance Reports
- Remote Control via ConnectWise Control and Automate
- A/V Management
- Web-based Management Portal
- Desktop performance management
- Administrative Scripting
- Policy Management
End-Client Helpdesk includes:
- Grey-labeled initial call answer
- Windows, Mac, & Mobile Support
- Administrative tasks
- Virus & Malware Removal
- Software Installations