Helpdesk

Pick from our two service options to find the best support tier to help your business thrive. Our engineers not only fix problems, they also provide exceptional customer experience.

  • 24x7 support: Call answer and support services provided by U.S. and NOC teams. Proactive maintenance included.
  • After Hours & Weekends: Call answer and support services provided by ITBD NOC.

Helpdesk services Include:

  • Hardware & software audits
  • Performance & preventative Maintenance Reports
  • Remote Control via ConnectWise Control and Automate
  • A/V Management
  • Web-based Management Portal
  • Desktop performance management
  • Administrative Scripting
  • Policy Management

End-Client Helpdesk includes:

  • Grey-labeled initial call answer
  • Windows, Mac, & Mobile Support
  • Administrative tasks
  • Virus & Malware Removal
  • Software Installations
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