Building on our 20-year reputation as the channel’s leading global talent solutions provider, we’ve taken a strategic leap by opening a new office in Metro Manila, the economic heartbeat of the Philippines. This move strengthens our global presence and enhances our ability to deliver exceptional support to our growing network of partners.
Strengthening global operations
Our expansion in the Philippines taps into a robust IT and customer support industry with a fluent English-speaking workforce. MSP customers can now benefit from 24/7 professional support, improving service delivery and reducing downtime. This new office will be a key hub for providing seamless, high-quality service to ITBD’s global partners.
In India, we are also adding a new Delhi office, boosting our capacity and capabilities. The new facilities allow us to scale, offer specialized services, and leverage India’s vast IT talent pool. This strategic move enhances the quality and efficiency of our services, delivering even greater value to our partners.
How MSPs can leverage our expansion for their success
These strategic expansions bring several key benefits to MSPs:
- 24/7 global support: The enhanced operations in the Philippines and India ensure your MSP business has access to continuous support, no matter where you or your customers are located. This round-the-clock availability is crucial for maintaining service excellence and addressing issues promptly.
- Increased bandwidth and scalability: With the added capacity in India, IT By Design can offer more flexible and scalable solutions. This enables you to tackle larger projects and navigate complex IT challenges with greater ease.
- Access to top-tier talent: Both expansions provide your MSP business with a broader and deeper talent pool. IT By Design’s expanded presence ensures that you can tap into specialized skills and expertise, staying competitive in an increasingly fast-paced market.
- SOC II, Type 2 compliant: All of IT By Design’s offices are compliant with the highest security standards, including multi-layer security, on-site leadership, and backup power to ensure 24/7 seamless service.
The announcement was made at Build IT LIVE 2024, where industry leaders gathered to explore the future of managed services. Build IT LIVE, known for its leadership training and cutting-edge content, was the ideal stage for unveiling our latest milestones.
While reflecting on the expansion, Sunny Kaila, CEO of IT By Design said, “We’re excited to unveil our expanded offices in the Philippines and India. These regions are crucial to our mission of delivering top talent and resources to MSPs. This expansion strengthens our global reach and reaffirms our commitment to exceptional service and support.”
Are you ready to power up your MSP with 24/7 global support and top-tier talent? Don’t miss out—get in touch with IT By Design today!
Let’s take your MSP to greater success together!
