Your infrastructure is the backbone of your business. Whether it’s servers, storage, or networking—maintaining a high-performing environment is non-negotiable. That’s why we’ve evolved our trusted (Network Operations Center) NOC services into comprehensive Infrastructure Managed Services (IMS) — a people-powered solution to that delivers 24×7 infrastructure oversight, automated provisioning, patch and change management, and seamless orchestration of your virtual machines and hybrid environments—on-prem or in the cloud.
With 20+ years of MSP DNA, our NOC service and IMS team continuously monitors infrastructure components to proactively identify and resolve issues before they arise.
We’ve designed our Infrastructure Managed Services (IMS) with the flexibility to match your client’s business needs—from weekend coverage to full-service, enterprise-grade infrastructure management.
| Service Feature | Details |
|---|---|
| Monitoring Tools | Industry-standard monitoring platforms with custom dashboards |
| Incident Management | Alert triage, ticketing, resolution, and RCA reporting |
| Patch & Change Management | Scheduled and critical updates with rollback planning |
| Reporting & Visibility | Weekly and monthly insights into infrastructure health |
| Security Oversight | Firewall monitoring, policy management, vulnerability alerts |
| SLA Commitment | Response and resolution SLAs based on service tier |
We bring the same trusted people-first approach from our NOC services into every part of our infrastructure managed services. Our engineers are ITIL-certified, process-driven, and ready to act before issues impact your business.
When you work with IT By Design, you work with a true partner who takes the time to understand your needs and is invested in your success.
With 20+ years of experience supporting MSPs, IT By Design understands the nuances of your world. IMS is built from that very DNA—tailored for high performance, reliability, and scale.
Since 2007, we’ve led the channel as a go-to NOC services provider. Now, with infrastructure managed services, we’re delivering a more advanced, comprehensive infrastructure solution that helps MSPs cut costs, and boost service delivery.
We don’t simply return unresolved tickets—we take ownership of remediation, delivering swift and effective solutions.
Our NOC service team is fully trained on your toolset and utilizes best practices from ITIL, Sea-Level, and other industry leaders.
Discover our Infrastructure Managed Services—your complete solution for smarter, more resilient IT infrastructure.
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