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Enterprise-Grade Infrastructure Managed Services and Support for High-Performance Teams

Gain agility, speed, and flexibility with our 24×7 Infrastructure Managed Services (IMS). Your Infrastructure. Our Expertise. Always On.

Join the Companies That Stay Ahead

The best in the industry trust ITBD. Now, it’s your turn to experience the difference.

What are Infrastructure Managed Services?

Proactive Monitoring. Reliable Uptime. Smarter Infrastructure.

Your infrastructure is the backbone of your MSP business. Whether it’s servers, networks, or systems—performance, reliability, and uptime aren’t optional—they’re essential. That’s why our Infrastructure Managed Services (IMS) brings together every critical layer of your tech under one proactive, people-powered solution.

With over 20 years of deep MSP DNA, our IMS team does more than just watch blinking lights. We proactively monitor and manage every layer of your infrastructure—on-prem, in the cloud, or hybrid—resolving issues before they impact your business or your clients. From servers to security, from uptime to user experience—we’re in it with you. Because staying ahead is about agility, resilience, and readiness for what’s next.

Built on 20+ Years of IT Infrastructure Management Expertise

We’ve designed our Infrastructure Managed Services (IMS) with the flexibility to match your client’s business needs—from weekend coverage to full-service, enterprise-grade infrastructure management.

Explore Our Services 

Network Operations Center

From patching and updates to performance monitoring and remediation, our 24x7 NOC center is staffed by certified engineers who keep your environments healthy and secure. We integrate into your systems to handle alerts, changes, and escalations—so your team can focus on strategy, not firefighting.

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Helpdesk

Free up your team for high-value work while we handle end-user tickets with precision and care. Our 24x7 white-labeled support follows mature MSP delivery processes and top-tier service standards. With 20+ years in the MSP space, we know that every touchpoint counts—and first impressions matter.

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Security Operations Center

Security never sleeps, and neither does our SOC. Our experts monitor your infrastructure around the clock for threats, vulnerabilities, and unusual behavior. Whether standalone or integrated with NOC, we provide real-time threat response to help you stay ahead of attackers.

RMM Administration

Our RMM experts handle configuration, policy tuning, patch automation, and noise reduction—so your platforms work smarter, not harder. Whether you need a full RMM health check, configuration from scratch, or ongoing virtual admin support, we bring 20+ years of MSP experience to every click, script, and setting.

Professional Services

Access expert engineering talent for your most critical IT initiatives. From complex migration and deploying new infrastructure, to transitioning to advanced platforms, our experienced engineers provide the specialized skills and rapid response required to ensure your projects succeed—on schedule and within budget.

Our IMS Delivery Model

Service Feature Details
Monitoring Tools Industry-standard monitoring platforms with custom dashboards
Incident Management Alert triage, ticketing, resolution, and RCA reporting
Patch & Change Management Scheduled and critical updates with rollback planning
Reporting & Visibility Weekly and monthly insights into infrastructure health
Security Oversight Firewall monitoring, policy management, vulnerability alerts
SLA Commitment Response and resolution SLAs based on service tier

Why Choose IT By Design for Infrastructure Managed Services?

We bring the same trusted people-first approach from our NOC services into every part of our infrastructure managed services. Our engineers are ITIL-certified, process-driven, and ready to act before issues impact your business.

True collaboration

When you work with IT By Design, you work with a true infrastructure management partner who takes the time to understand your needs and is invested in your success.

A trusted name

With 20+ years of experience supporting MSPs, IT By Design understands the nuances of your world. IMS is built from that very DNA—tailored for high performance, reliability, and scale.

Experience matters

With infrastructure managed services, we’re delivering a more advanced, comprehensive infrastructure solution that helps MSPs cut costs, and boost service delivery.

Accountability in action

We don’t simply return unresolved tickets—we take ownership of remediation, delivering swift and effective solutions.

We handle
the details

Our IMS team is fully trained on your toolset and utilizes best practices from ITIL, Sea-Level, and other industry leaders.

Numbers That Matter

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Explore the Future of Managed Infrastructure Services

Discover our Infrastructure Managed Services—your complete solution for smarter, more resilient IT infrastructure.

Assured Credibility

FAQs

NOC reacts to alerts. IMS proactively manages your entire infrastructure—networks, security, and more.

Yes. Our 24x7 team handles everything remotely—fully integrated with your systems and tools.

Weekly/monthly reports on infra health, tickets, SLAs, patching—plus real-time dashboards for full transparency.

20+ years of MSP expertise, certified engineers, and deep toolset knowledge—built to scale with your business.

Yes. Our certified infrastructure engineers monitor, manage, and optimize your environment 24x7, acting as an extension of your MSP team.

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Explore the Future of Managed Infrastructure Services

Discover our Infrastructure Managed Services—your complete solution for smarter, more resilient IT infrastructure.

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