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The ‎ solutions you need to take your MSP to the next level
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Building a successful MSP business comes with a lot of challenges

Whether you need help with talent acquisition, staffing, management tools, or just some consulting from the most trusted MSP for MSPs, IT By Design has a solution.

Find Talent

MSP Dedicated Engineers

Empower your MSP growth with ITBD’s flexible solution of top MSP-trained IT engineers, freeing you from the risks and costs of hiring and giving you control over your team size.
  • Give your top talent the professional development opportunities they're looking for
  • Learn from top industry leaders and business experts
  • Match tech with your culture
  • Fully secure, compliant facilities
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NOC Services

No ticket is too big or too small for our can-do team standing by ready to resolve with urgency, detail, and an aim for customer satisfaction.
  • 24/7: Let your team sleep while we care for your customers
  • Complete vendor management
  • Full incident management
  • Comprehensive maintenance
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Helpdesk

ITBD is ready to take care of your team and/or a particularly needy customer.
  • We work in your tools
  • Proactive maintenance and comprehensive support
  • Better than 70% first-call resolution rate
  • Better than 90% CSAT score
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Retain Talent

Team GPS

Team GPS is an all-in-one software solution for MSPs to drive employee engagement,
monitor customer sentiment, and foster a strong workplace culture,
resulting in healthy teams and happy clients.
  • Capture a holistic view of client sentiment
  • Gather employee data for meaningful performance measurements
  • Create a healthy work culture with rewards and recognition
  • Give employees clarity on company strategy
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Develop Talent

Build IT LIVE

Join us for our annual live event. Build IT LIVE was designed for an MSP for MSPs. We offer 3 days of incredible presentations and training exclusively designed for participants.
  • No fluff
  • No filler
  • No sales pitches!
This one of a kind event offers practical business insights you can apply to your business immediately.
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Build IT Communities

Grow the team you need to grow your business. Build IT Communities career development and business training programs offer peer-to-peer learning opportunities for your team.
  • Learn from top industry leaders and business experts
  • Give your top talent the professional development they're looking for!
Explore our upcoming courses or learn about our customized programs for individual businesses like yours.
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