MSP Talent Solutions | Support Resources for MSPs

About
IT By Design

We specialize in custom business solutions for MSPs. With our expertise and commitment to our clients’ success, we create partnerships that take your business to the next level.

For over two decades, ITBD has lived in the MSP world

Today we’re the most trusted MSP for MSPs. We have spent 20 years building a team of highly trained technical talent that can support any MSP at a moment’s notice. We’ve developed and continue to refine an all-in-one software solution that helps MSPs manage staff, keep objectives on target, and build a strong and happy company culture.
We have given back to our community through our Build IT Initiative, which includes an annual conference focused on MSP growth by facilitating the sharing of knowledge and resources. And finally, we have built a community for our partners that is focused on growing their teams through professional development and leadership trainings.

ITBD in numbers

Worldwide Facilities
0
Team Members
0 +
Celebrating 20 Years!
0
Annual Build IT LIVE Conferences
0

Our journey

Our founders

For two decades, we’ve built ITBD with a strong sense of community firmly rooted in our principles and values. We’ve grown steadily over the years by taking care of our team as if they are family. That’s because loyalty lies at the heart of who we are and how we guide our business. That is one of the reasons we remain privately held—it allows us to always make the decisions that are best for our partners and our community.
We look forward to getting to know you better when you join our ITBD family.

Plus, we’re huggers. What more could you want?

ITBD leadership

Sunny Kaila

CEO & Founder

Kam Kaila

President & Chief Community Officer

Javid Khan

Chief Technology Officer

Steve Saini

VP & Head - India Operations

Ketan Patel

VP - Strategy & Transformation

Aki Verma

VP - Delivery & Operations

Vikram Kanitkar

Chief Product Manager

Rita Hayre

Chief Learning Officer

Ankur Kumar

Senior Service Delivery Manager

Sameer Shukla

Senior Service Delivery Manager

Jim Turner

President – Philippines Operations

Our core values

ITBD Core Values

Plus, we are darn fun!

Oh, and did we mention that we love pets too!

Lily

Chief Emotional Support Officer

Maya

Chief Chaos Officer

Milo

Milo

Director of Reliability

Jack

Chief Destruction Officer

Lincoln

New Hire Manager

Charley

Attendance Manager

Oscar

Treat Disbursement Officer

Lucy

Chief Ball Fetcher

Fiona

Audio Visual Lead

7

Bobbi Jo

Director of Mischief

Dakota Jane

Forewoman

Simba

Simba

Overnight NAP Manager

Bilauti

Bilauti

NAP Manager

Dasher, Winston, Jackson

Mobile Response Team

Gabbar

Brand Manager

14

Sherry

Human Resource Watcher

16

Billo

Security Operations

15

Tyson

Javid's 2nd in Command

ITBD locations

Awards & recognition

Great Place to work certified 2021 award

Channel Influencer award

MSP 501- 2022 Winner

INC. Best in Business Honoree 2022

CRN Channel Chiefs-2022

CRN MSP-500-2022

CRN Tech Elite 250

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