MSP Mastermind Lunch – Register Now

MSP Talent Solutions | Support Resources for MSPs

Discover The Right Equation For A Successful Customer Experience with Marnie Stockman

What lessons can a former high school math teacher share to help you improve your customer experience? Find out in Part 1 of a two-part podcast with Marnie Stockman, the CEO of Lifecycle Insights, as she gives you a crash course in what she calls “customer success”.

She’ll teach you her definition of it, her equation to effectively address it, and how to scale without adding too many team members. Sit up straight and learn from a top channel leader!

For more content like this, be sure to follow IT By Design on LinkedIn and YouTube, check out our on-demand learning platform, Build IT University, and be sure to register for Build IT LIVE, our 3-day education focused conference, August 4-6, 2025 in Jersey City, NJ!

Leaving so soon?

Before you go, explore how we can empower your MSP with
And while you’re at it,
Grab our eBook

The Cost of High Turnover

Understand the impact of employee turnover on your business and how to fix it.