In Part 2 of this two-part Sunny’s Silver Linings episode with Marnie Stockman, the CEO of Lifecycle Insights, she shares with you her advice for customer success structure. This includes the importance of documenting each customer relationship, the need to re-communicate the value you bring to your clients, and the key questions to regularly ask your customers. You’ll truly benefit from the lessons of this former high school math teacher turned customer success guru!
People First: Building a Winning Culture in MSPs with EOS
Sunny Kaila
October 17, 2024
