Customer Success—They Win, You Win

Too many businesses gauge success by their own profitability. Truly successful businesses understand that focusing on your customers’ success is the true path to winning. In this session, we’ll review what it means to keep your clients happy—and why that can have a direct impact on your success.

  • Mantra: Value Add to your clients
  • Give more than they expect
  • Don’t sell, counsel your clients
  • Share your expertise outside of technology
  • Invest in the customer experience—people and tech

About Javid Khan

As CTO of a Master MSP, Javid Khan spends his days (and occasionally nights and weekends) making sure customers are happy. But often than not, he is leading a team of 200-plus service experts, creating the policies, documentation, workflow, and training needed to meet industry-standard and higher SLAs, ensure customer expectations are surpassed, and hold a global services organization accountable for seamless technology support.

Javid joined IT By Design almost 13 years ago, working through several roles, learning along the way. He’s developed a deep expertise in services delivery alongside technology savviness when it comes to keeping a global business operating smoothly, with collaboration and security held to the highest standard.

Before joining IT By Design, Javid was an IT manager. He earned his bachelor of arts in Pre-Medicine/Pre-Medical Studies from Saint John’s University. Javid lives in New York with his wife and two sons.

Invite Javid to be a speaker by contacting Gennifer Biggs, IT By Design, genn.biggs@itbd.net  (814) 449-2676