Don’t Play Telephone: Create an Effective Internal Communications Plan

Many companies invest time and money into communication tools with customers and prospects. But what about your team? Do you have a strategy and goals for what, when, and how you talk with your team members? In this session, we’ll discuss the impact a great internal communications plan can have on engagement, morale, and yes, the customer experience.

  • Make internal communications proactive, not reactive
  • When and what you say matters
  • Tone of voice is vital
  • Building engagement with communications
  • How to get started—we’ll guide you through the steps

About Gennifer Biggs

For more than 25 years, Gennifer Biggs has crafted distinctive communications ranging from journalism to corporate messaging — and everything in between. For the last decade, she has used her experience to create and execute effective communications strategies for technology companies both large and small, working primarily with SMB and MSP audiences.

Gennifer is currently part of the dynamic IT By Design marketing team, specializing in content and message development, as well as public relations for the Master MSP. She is the former U.S. marketing communications lead for Ingram Micro, where she was responsible for the strategic development and execution of Ingram Micro’s strategic messaging and communications across the Americas.

As the former owner of Generate Marketing & Communications, Gennifer provided public relations, content development, social media, and print communications tailored for the MSP community and IT industry, working with vendors to create brand awareness and customer engagement. She also served as director of channel communications for WhiteFox Marketing, a boutique PR firm in Southern California. Biggs’ other experience includes extensive work in higher education, advertising and public relations, and nearly a decade spent as a newspaper reporter in Chicago.

Gennifer lives in Erie, PA, working remotely for IT By Design, which is based in New Jersey. She is an avid kayaker and scuba diver and is mom to two beloved dogs and a sweet senior cat.

Invite Gen to be a speaker by contacting her at IT By Design, genn.biggs@itbd.net  (814) 449-2676