Sessions:
In today’s dynamic IT landscape, Managed Service Providers (MSPs) face unprecedented challenges as the cost of doing business continues to rise. This keynote, “The MSP M.E.L.T.: Navigating Rising Costs and Ensuring Profitability,” will address the four critical areas impacting MSPs—Money, Employees, Logos, and Technology—and offer actionable strategies for maintaining profitability in a rapidly evolving market.
Join us as our distinguished panel of industry leaders discusses:
- Cost of Borrowing Money: Understand how fluctuations in interest rates and borrowing conditions are affecting your capital availability and financial strategies. Learn how to optimize your financial planning to navigate these challenges.
- Acquiring and Retaining Employees: Explore the escalating costs associated with talent acquisition and retention. Discover effective approaches for attracting top talent and maintaining a motivated, skilled workforce despite rising expenses.
- Finding New Logos: With customer acquisition costs on the rise, identify strategies for targeting new clients efficiently and cost-effectively. Learn innovative approaches to business development and marketing to expand your client base.
- Obtaining Technology: As technology costs soar, discover how to manage and leverage your tech investments wisely. Gain insights into optimizing your technology stack to balance performance with budget constraints.
Featured Speakers:
- Mark O'Donnell, CEO, EOS: With extensive experience in operational efficiency and financial management, Mark will share insights on managing financial pressures and optimizing cost structures.
- Davide Di Labio, VP Growth Strategy, Nable: Davide will discuss strategies for growth amidst rising customer acquisition costs and offer perspectives on navigating competitive market dynamics.
- Danny Jenkins, CEO, Threatlocker: Danny will provide insights on managing technology expenses and ensuring your security investments deliver value and scalability.
- James Hwang, CEO, 1Path: James will explore innovative approaches to managing operational costs and driving business growth. His experience in leading a successful MSP will provide valuable perspectives on maintaining profitability while adapting to changing market conditions.
Key Takeaways:
- Strategies for navigating increased borrowing costs and optimizing financial management.
- Effective tactics for acquiring and retaining talent in a competitive job market.
- Innovative approaches for cost-effective customer acquisition and business growth.
- Best practices for managing and leveraging technology investments to ensure ROI.
This keynote will equip MSP leaders with the knowledge and tools to tackle these rising costs and develop strategies to safeguard and enhance profitability in today’s challenging environment.
In today’s fast-paced business environment, true leadership is characterized by action rather than ego. This session, "True Leadership is Based on Action, Not Ego," emphasizes the importance of starting with the "Why?" and exploring how accessibility, flexibility, and reliability in enterprise-level people, processes, and technology services can significantly benefit the underserved SMB market.
We will discuss the disruptive and impactful nature of leadership that surrounds itself with proactive and influential individuals. Attendees will learn how to foster an environment where everyone demands a level of influence, strives for excellence beyond mediocrity, and embraces an attitude of servitude. This session aims to inspire leaders to cultivate a culture of genuine leadership that drives real change and growth.
James Hwang
James Hwang is a seasoned executive with over 25 years of experience in the fields of executive management and private equity with emphasis in regulated industries utilizing SaaS and technology services that require business redesign or business transformation. James’ experience includes mergers and acquisitions (M&A), divestitures, financial restructuring, compliance, cybersecurity, product development, sales and channel development and engineering delivery workflow design. James has a strong understanding of Financial, Retail, MDI and Healthcare markets.
Current & Past Work
James is the CEO of 1Path, a nationwide Managed IT and Security Services Provider. The company operates in 29 markets across a breadth of service offerings providing regulated and information technology solutions to scaling medium-sized enterprises. Prior to 1Path, James was the CEO of Cal Net Technology Group, an IT managed services company based in Los Angeles, California which successfully transacted to Abry Partners. At acquisition, Cal Net was ranked #37 in the MSP501 list of the Top 500 Global Managed Services Providers. Cal Net Technology Group, under James’ tenure also achieved the Elite Global 150 MSP status by MSP Mentor, the Best IT Service Provider Award as awarded by the CIO Survey and Best Places to Work.
James’ other appointments include the Vice President of the Central US Region at Hewlett-Packard Enterprise where he managed several hundred employees and approximately $400M in annual revenues for their Server, Storage, Networking business units. James had progressively increasing roles at both EMC and AT&T prior to Hewlett-Packard Enterprise.
Miscellaneous
In addition to his executive roles, James serves as a Board Observer for Boathouse Capital, a technology services focused, middle market, private equity group. James also serves as a Member of the Board of Directors for Cincinnati based CNG Holdings. CNG is focused on enabling and transforming the next generation of fintech solutions. Prior to these board appointments, James served on the Board of Directors at Hope Bancorp (NASDAQ: HOPE), the largest, US based, Korean-American, publicly traded bank. James chaired the Technology and Strategy Committees and participated on the Risk and Governance Committees during his tenure. Lastly, James worked with the the Samsung Electronics Technology Advisory Board for their Global B2B Mobile and Display Solutions Divisions.
Education & Certifications
James obtained his BS in Operations Research and Economics from the US Military Academy – West Point. He received his MBA from Dallas Baptist University.
Sessions:
In today’s dynamic IT landscape, Managed Service Providers (MSPs) face unprecedented challenges as the cost of doing business continues to rise. This keynote, “The MSP M.E.L.T.: Navigating Rising Costs and Ensuring Profitability,” will address the four critical areas impacting MSPs—Money, Employees, Logos, and Technology—and offer actionable strategies for maintaining profitability in a rapidly evolving market.
Join us as our distinguished panel of industry leaders discusses:
- Cost of Borrowing Money: Understand how fluctuations in interest rates and borrowing conditions are affecting your capital availability and financial strategies. Learn how to optimize your financial planning to navigate these challenges.
- Acquiring and Retaining Employees: Explore the escalating costs associated with talent acquisition and retention. Discover effective approaches for attracting top talent and maintaining a motivated, skilled workforce despite rising expenses.
- Finding New Logos: With customer acquisition costs on the rise, identify strategies for targeting new clients efficiently and cost-effectively. Learn innovative approaches to business development and marketing to expand your client base.
- Obtaining Technology: As technology costs soar, discover how to manage and leverage your tech investments wisely. Gain insights into optimizing your technology stack to balance performance with budget constraints.
Featured Speakers:
- Mark O'Donnell, CEO, EOS: With extensive experience in operational efficiency and financial management, Mark will share insights on managing financial pressures and optimizing cost structures.
- Davide Di Labio, VP Growth Strategy, Nable: Davide will discuss strategies for growth amidst rising customer acquisition costs and offer perspectives on navigating competitive market dynamics.
- Danny Jenkins, CEO, Threatlocker: Danny will provide insights on managing technology expenses and ensuring your security investments deliver value and scalability.
- James Hwang, CEO, 1Path: James will explore innovative approaches to managing operational costs and driving business growth. His experience in leading a successful MSP will provide valuable perspectives on maintaining profitability while adapting to changing market conditions.
Key Takeaways:
- Strategies for navigating increased borrowing costs and optimizing financial management.
- Effective tactics for acquiring and retaining talent in a competitive job market.
- Innovative approaches for cost-effective customer acquisition and business growth.
- Best practices for managing and leveraging technology investments to ensure ROI.
This keynote will equip MSP leaders with the knowledge and tools to tackle these rising costs and develop strategies to safeguard and enhance profitability in today’s challenging environment.
In today’s fast-paced business environment, true leadership is characterized by action rather than ego. This session, "True Leadership is Based on Action, Not Ego," emphasizes the importance of starting with the "Why?" and exploring how accessibility, flexibility, and reliability in enterprise-level people, processes, and technology services can significantly benefit the underserved SMB market.
We will discuss the disruptive and impactful nature of leadership that surrounds itself with proactive and influential individuals. Attendees will learn how to foster an environment where everyone demands a level of influence, strives for excellence beyond mediocrity, and embraces an attitude of servitude. This session aims to inspire leaders to cultivate a culture of genuine leadership that drives real change and growth.
