MSP Talent Solutions | Support Resources for MSPs

MSP-Ready Engineers Dedicated to Your MSP

On-demand access to certified, MSP-trained,
and ready-to-go IT engineers.

Don’t let tech talent challenges prevent your MSP success

If you’re like most MSPs, finding the time and resources to discover, train, and onboard new talent when your clients need it is always a challenge. Time is ticking and you have to act fast.
When your support team needs more hands on deck and you go searching for help, they are left to carry the load. Your team is stressed, your customers are underserved, and the likelihood of a big mistake and a lost client increases dramatically. You also set yourself up for losing a great team member.
You need a cost-effective and sustainable way to provide customers with consistent support. The cycle of scrambling when demand increases is too risky and pulls you away from what you do best.

We have created a better way

Always have the talent when you need it

Helpdesk Support Specialist (HSS)
  • Desktop operating system maintenance
  • Desktop operating system troubleshooting
  • Desktop connectivity troubleshooting
  • Application installation and support
  • Printer installation and support
  • Client VPN installation and support
  • Microsoft Office Suite Support
  • Desktop anti-malware administration and resolution
Senior Helpdesk Support Specialist (HSS+)
  • Active Directory user management
  • Active Directory user troubleshooting
  • Exchange/Office 365 user management
  • Exchange/Office 365 user troubleshooting
  • Firewall/Backup maintenance and troubleshooting
  • Desktop operating system support
  • Desktop connectivity troubleshooting
  • Application installation and support
  • Printer installation and support
  • Client VPN installation and support
  • Microsoft Office Suite Support
  • Desktop anti-malware administration and resolution
System
Administrators
  • Trained and experienced in servers and networking
  • Windows Server support
  • Advanced desktop troubleshooting
  • Windows Server administration
  • Active Directory administration
  • Office 365 administration
  • Microsoft Exchange 2010 and higher administration
  • Backup administration
  • LAN/WAN troubleshooting and diagnosis
  • Basic private and public cloud administration
  • Server and network alert remediation
  • Anti-malware administration and resolution
Azure Pro
  • Azure fundamentals
  • Cloud monitoring
  • Cloud performance analysis
  • Resolve common Azure issues
  • Set up and manage Azure virtual machines
  • Set up and manage Azure storage
  • Set up and manage network configurations
Azure Advanced
  • Azure fundamentals
  • Cloud monitoring
  • Cloud performance analysis
  • Resolve common Azure issues
  • Set up and manage Azure virtual machines
  • Set up and manage Azure storage
  • Set up and manage network configurations
  • Advanced networking
  • Network security
  • Identity management
  • Azure architecture
  • Implement automation
  • Cloud cost optimization
  • Access control implementation
  • Complex Azure troubleshooting
  • Azure-related projects
On average, ITBD partners save 50% in total savings when using our MSP Dedicated Engineers.

Finding your MSP Dedicated Engineer is easy

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How ITBD dedicated engineers have solved
our partners' tech talent challenges

The most trusted MSP for MSPs

Ready to stop stressing about providing consistent
high quality support?

IT By Design’s dedicated engineers put a permanent end to continual talent acquisition and retention headaches
so you can be the MSP you’ve always wanted to be.

Let's get started