MSP-Ready Engineers Dedicated to Your MSP

On-demand access to certified, MSP-trained, and ready-to-go IT engineers.

Don’t let tech talent challenges prevent your MSP success

If you’re like most MSPs, finding the time and resources to discover, train, and onboard new talent when your clients need it is always a challenge. Time is ticking and you have to act fast.

When your support team needs more hands on deck and you go searching for help, they are left to carry the load. Your team is stressed, your customers are underserved, and the likelihood of a big mistake and a lost client increases dramatically. You also set yourself up for losing a great team member.

You need a cost-effective and sustainable way to provide customers with consistent support. The cycle of scrambling when demand increases is too risky and pulls you away from what you do best.

We have created a better way

Always have the talent when you need it

Helpdesk Support Specialist (HSS)

Desktop operating system maintenance
Desktop operating system troubleshooting
Desktop connectivity troubleshooting
Application installation and support
Printer installation and support
Client VPN installation and support
Microsoft Office Suite Support
Desktop anti-malware administration and resolution

Senior Helpdesk Support Specialist (HSS+)

Active Directory user management
Active Directory user troubleshooting
Exchange/Office 365 user management
Exchange/Office 365 user troubleshooting
Firewall/Backup maintenance and troubleshooting
Desktop operating system support
Desktop connectivity troubleshooting
Application installation and support
Printer installation and support
Client VPN installation and support
Microsoft Office Suite Support
Desktop anti-malware administration and resolution

System
Administrators

Trained and experienced in servers and networking
Windows Server support
Advanced desktop troubleshooting
Windows Server administration
Active Directory administration
Office 365 administration
Microsoft Exchange 2010 and higher administration
Backup administration
LAN/WAN troubleshooting and diagnosis
Basic private and public cloud administration
Server and network alert remediation
Anti-malware administration and resolution

Azure Pro

Azure fundamentals
Cloud monitoring
Cloud performance analysis
Resolve common Azure issues
Set up and manage Azure virtual machines
Set up and manage Azure storage
Set up and manage network configurations

Azure Advanced

Azure fundamentals
Cloud monitoring
Cloud performance analysis
Resolve common Azure issues
Set up and manage Azure virtual machines
Set up and manage Azure storage
Set up and manage network configurations
Advanced networking
Network security
Identity management
Azure architecture
Implement automation
Cloud cost optimization
Access control implementation
Complex Azure troubleshooting
Azure-related projects

HSS+ Azure

Advance desktop troubleshooting (HSS+)
AD Administration
O365 Administration
Manage Azure identities and governance
Manage Azure storage
Manage Azure compute resources
Configure and manage virtual networking
Monitor and backup Azure resources

HSS+ Security

Advance desktop troubleshooting (HSS+)
AD Administration
O365 Administration
Auditing Windows security logs
Auditing Firewall logs
Auditing spam filter logs
Auditing & managing various AV solutions
License Management
Managing EDR & MDR solutions
L1 incident response such as (Cleaning Virus infections,
Closing open ports on firewalls, disabling compromised accounts etc.)

On average, ITBD partners save 50% in total savings when using our MSP Dedicated Engineers.

How ITBD dedicated engineers have solved
our partners' tech talent challenges

The most trusted
MSP for MSPs

Over two decades of experience in the channel, first as an MSP, then as an MSP for MSPs.
Vast network of talent in India & the Philippines.
Robust company with 700+ staff members.
Great Places to Work Certified three years in a row in three continents means happy employees and better service “with a smile.”
Privately owned company means more flexibility for you.
Company with a global reach - we can serve you wherever you are.
SOC II Compliance because we take both you and your customer’s security seriously.

Ready to stop stressing about providing consistent high quality support?

IT By Design’s dedicated engineers put a permanent end to continual talent acquisition and retention headaches so you can be the MSP you’ve always wanted to be.

MSP-Ready Engineers Dedicated to Your MSP

On-demand access to certified, MSP-trained, and ready-to-go IT engineers.