What an incredible kickoff to Build IT LIVE 2024—IT By Design’s MSP leadership summit in Orlando, USA! With hundreds of MSP leaders gathered for the fifth edition of Build IT LIVE, the energy was electric from the start. Day 1 featured powerful sessions led by Kam Kaila, President of IT By Design, and Sunny Kaila, Founder and CEO, delivering invaluable insights for MSPs to level up their game.
The day was packed with actionable strategies, hands-on workshops, and tons of learning opportunities! Missed out? Don’t worry—we’ve got the highlights covered.
Catch all the highlights in the video below and read more details on the top moments.
Key Highlights
IT By Design President Kam Kaila’s session on building winning teams: The day 1 started with a kickoff session by Kam Kaila on building winning teams to a round of applause. The attendees learned how to harness individual strengths, foster collaboration, lead innovative teams and much more.
Workshop on Patrick Lencioni’s Working Genius framework: Chris Benzinger and Tim Cooper, facilitators from The Table Group—the creators of the framework, led the workshop. They guided MSP leaders in the audience through the assessment, showing how results can be used to identify the right strengths within their teams to boost productivity.
IT By Design CEO Sunny Kaila’s session on borderless businesses: Sunny led an engaging session on the secrets to building borderless businesses. He shared strategies, technologies and partnership approaches for MSP leaders to thrive internationally.
Launch of Sunny Kaila’s new book: Sunny launched his second book—The Secret to Building Global Winning Teams—with co-author Shannon Waller on the mainstage. The book is listed on Amazon’s bestseller lists in multiple categories. Order your copy now!
An insight on the future of service delivery: Tim Barton-Wines from HaloPSA and Javid Khan, CTO of IT By Design, provided valuable insights on the future of service delivery, focusing on smooth transitions to integrated PSA platforms.
Session of building stellar sales team: Matthew K. Koenig, VP of IGI CyberLabs, shared his expertise on building a stellar sales team. He covered key areas such as when to hire, conducting effective interviews, onboarding strategies and structuring compensation.
AI strategies for cybersecurity: Bruce McCully from Galactic Advisors gave practical guidance on how MSPs can navigate AI, protect clients from data leaks and maintain accountability amid the uncertainties of new technology.
The stunning HaloPSA booth: The HaloPSA booth stood out with a stunning McLaren car on display, perfectly capturing their sleek and dynamic theme. It was a crowd favorite, drawing attention and adding excitement to the event.
The Pub Crawl: Sponsored by Nodeware, it was a lively and fun-filled event, giving attendees the perfect opportunity to unwind, network, and enjoy great company.
The excitement at the ITBD booth: The ITBD booth was buzzing with energy as the team engaged in meaningful conversations with MSP leaders. The leaders discussed business growth strategies, learned about ITBD’s offerings, and enjoyed some delicious treats from our snack booth.
If Day 1 is anything to go by, Day 2 is set to be even more amazing and action-packed! Be sure to stay tuned for updates across IT By Design’s social media accounts for all the latest highlights.
These exciting sessions and experiences give you a glimpse of why Build IT LIVE is a must-attend event for MSP leaders like you. Don’t miss out—register now for Build IT LIVE 2025!
