The future belongs to leaders who can orchestrate people and AI together. In this keynote, Sunny Kaila shares a practical framework for transforming your organization into an AI-native business.

At a time when automation and AI are reshaping how teams deliver value, in 2026 it's no longer enough to talk about efficiency gains. You have to build it into every part of your service delivery stack. Join Tim Barton-Wines as he shares the observed trends of how the top 100 Halo customers are leveraging our unified service platform to automate workflows, eliminate manual toil, and create standout customer experiences. Tim's years of experience of now working personally with 3,000+ Teams will help you rethink service delivery for growth, efficiency, and differentiation. The presentation goes beyond theory with practical examples, clear patterns from high-performing service teams, and a view of what modern service automation truly looks like in action.

Artificial Intelligence is not just another technological breakthrough - it is the beginning of a new era of human progress. Drawing on 16 years at the forefront of AI innovation, including three years at OpenAI and advisory work with hundreds of business leaders, Zack Kass explores how AI is reshaping the foundations of work, creativity, decision-making, and competitive advantage. At the heart of the keynote is his groundbreaking theory of Unmetered Intelligence: the idea that cognitive capacity is becoming abundant, much as electricity and the internet transformed access to power and information. As intelligence becomes increasingly accessible, organizations must rethink how they create value, adapt to change, and define the uniquely human contributions that machines cannot replicate.

According to the FBI, business email compromise is now the top way companies lose money to cybercrime. Behind the surge is a new attack stack: AI-powered toolkits, MFA-bypass kits, and residential proxies that let attackers log in looking exactly like your client, invisible to most security tools. In 15 minutes, Cooper Edmunds breaks down the attack stack fueling today's account takeovers, and walk through one real attack to reveal why it slips past detection.