As MSPs integrate AI into service delivery, whether through AI-assisted troubleshooting, automated remediation, or recommending AI tools to clients, the contractual frameworks most of them are using were written for a different era. When an AI-assisted action causes a client data issue, a missed alert leads to a breach, or a vendor’s AI tool behaves unexpectedly, the question of who is liable is increasingly unclear. This session focuses on the practical contractual steps MSPs can take now to protect themselves, without requiring a law degree to implement.
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