The future of managed services is being reshaped by artificial intelligence and Build IT LIVE 2025 has assembled an incredible lineup of industry leaders who are personally driving this transformation. From August 4 to 6 in Jersey City, NJ, this premier MSP Summit will feature five AI experts whose real-world experience and proven track records make them the voices you need to hear as you navigate the AI revolution.
Here’s your complete guide to the remarkable speakers who will share their expertise at this year’s most anticipated MSP Summit.
Daniel H. Gallancy: The security visionary fighting AI-powered threats
Daniel H. Gallancy didn’t just stumble into cybersecurity leadership—he built his career by consistently staying ahead of the curve. As CEO of Atakama, he’s transformed from a technology enthusiast into one of the industry’s most respected voices on emerging security threats.
What makes Gallancy a cybersecurity expert:
- Started in enterprise software development, witnessing technological vulnerabilities firsthand
- Spent years working with Fortune 500 companies and MSPs on security strategy
- Led Atakama through major security paradigm shifts (cloud, remote work, AI)
- Combines deep technical knowledge with strategic business acumen
His proven track record:
- Helped organizations navigate cloud adoption security challenges
- Guided companies through remote work vulnerability management
- Currently leading the charge against AI-enhanced cyber threats
- Known for practical solutions that work in real-world environments
Topic: When AI is used for evil – modernizing browser security to protect the new perimeter
Daniel H. Gallancy will expose the dark side of AI in cybersecurity at Build IT LIVE 2025. He will explain how cyberthreats are weaponizing artificial intelligence to launch more sophisticated attacks. More importantly, he’ll show you how to modernize your browser security approach to protect what’s become the new perimeter in today’s distributed work environment.
Daniel Wang: The AI implementation expert transforming MSP operations
Daniel Wang from MSPbots.ai represents a new breed of technology leader—one who doesn’t just talk about AI’s potential but actually builds the solutions that are changing how MSPs operate.
Wang’s unique background:
- Years of direct MSP experience, understanding real operational challenges
- Built AI solutions through grassroots testing with actual MSPs
- Witnessed firsthand what works in real environments vs. impressive demos
- Combines technical expertise with intimate MSP workflow knowledge
His proven track record:
- Successfully integrated AI agents into dozens of MSP operations
- Learned from both successes and failures in real-world deployments
- Developed solutions refined through demanding client environments
- Known for no-nonsense approach focused on immediate ROI
Topic: How will AI agents revolutionize the MSP industry and what should you do about it?
Daniel Wang will provide a comprehensive roadmap for integrating AI agents into your MSP operations. At this MSP summit, Wang will help you experience from automating routine tasks to enhancing service delivery. You’ll also learn how to leverage AI agents to transform your business model and create new revenue streams.
Devlin Liles: The HR transformation leader revolutionizing talent management
Devlin Liles brings a unique perspective on the stage of MSP summit 2025 with his expertise in transforming human resource via AI. His AI conversation as President and chief consulting officer with decades of experience solving complex organizational challenges will help you find, develop, and keep top talent in a competitive market.
Liles’ career foundation:
- Multi-industry experiences spanning startups to established enterprises
- Consistent focus on technology-human capital intersection
- Track record of seeing human potential where others see problems
- Early adopter of technologies that enhance human performance
His proven track record:
- Helped organizations reduce turnover by 40%
- Decreased time-to-productivity by 60%
- Identified high-potential candidates others overlooked
- Built cultures where people thrive and perform
Why His HR approach works:
- Combines data-driven insights with deep empathy
- Focuses on amplifying human capability, not replacing it
- Understands AI enhances rather than replaces human judgment
- Tailored solutions to MSP talent challenges specifically
Topic: AI for HR – hire, train, and retain smarter
Devlin Liles will demonstrate how artificial intelligence can revolutionize your human resources processes, from identifying the right candidates to creating personalized development paths that keep your best people engaged and growing.
Ashley Green: The data intelligence expert cutting through information overload
Ashley Green brings a unique perspective to the AI conversation as an executive at HaloPSA, where she’s gained intimate knowledge of both the power of data and the frustration of information overload that many MSPs experience.
Green’s data intelligence background:
- Years of working directly with MSPs on complex data challenges
- Executive experience at HaloPSA with MSP operations insights
- Career built on transforming complex data into actionable business insights
- Technical expertise combined with practical business acumen
Her proven track record:
- Understands unique MSP challenges (multiple client environments, efficiency vs. personalization)
- Knows the difference between data collection and useful insights
- Experienced in MSP business model constraints and opportunities
- Bridges the gap between technical possibilities and business realities
Topic: AI dashboarding – see what matters, when it matters
Ashley Green will show you how AI-powered dashboarding can cut through the noise to surface the metrics and trends that matter for your business. No more drowning in reports—just clear, actionable intelligence.
Read More about- AI Powered IT Dashboard for MSPs
Ahmed Fadili & Chuck Canton: The customer experience dream team
This dynamic duo brings complementary expertise that creates a complete picture of AI-enhanced customer experience. Their partnership represents the perfect combination of strategic vision and practical implementation knowledge.
Ahmed Fadili – The strategic visionary:
Ahmed Fadili has built his career on understanding how technology strategy aligns with business objectives. As Chief Strategy Officer at Focus Technology, he’s developed a reputation for seeing around corners—identifying emerging trends before they become mainstream and positioning organizations to capitalize on them. His background spans multiple industries, giving him unique insights into how successful companies leverage technology to create competitive advantages.
Fadili’s proven record:
- Guided companies through cloud migrations and digital transformations
- Now leading organizations through AI implementation
- Always focuses on business objectives before technology selection
- Understands how to balance innovation with profitability
Chuck Canton – The operational excellence expert:
Chuck Canton brings the operator’s perspective as Founder & CEO of SourcePass. His career has been built on understanding what clients really want from their service providers, and he’s consistently found ways to exceed those expectations while maintaining healthy margins. Canton’s background combines operational excellence with deep client relationship management experience.
Canton’s proven record:
- Practical experience building and scaling service organizations
- Understands daily MSP challenges and client demands
- Expert at optimizing service delivery workflows
- Years of solving real problems for demanding clients
Why this partnership works:
- Fadili brings strategic thinking and big-picture vision
- Canton provides operational excellence and practical implementation
- Together they understand both technical possibilities and business realities
- Combined expertise covers the complete customer experience lifecycle
Topic: AI Meets CX – delivering white-glove service
Ahmed Fadili and Chuck Canton will reveal how artificial intelligence can elevate your customer experience to white-glove levels without dramatically increasing your costs. Learn to deliver premium service that clients love and competitors can’t match.
Your AI-powered future starts with these industry leaders
These five speakers represent more than just educational content—they’re your guides to building an AI-enhanced MSP that delivers superior results while operating more efficiently than ever before. Each brings real-world experience, proven track records, and practical strategies you can implement immediately.
What makes these speakers special:
- Combined decades of experience in MSP operations and AI implementation
- Proven track records of successful transformations
- Deep understanding of both technical possibilities and business realities
- Commitment to practical, actionable insights over theoretical discussions
Ready to learn from the best?
The AI revolution in managed services isn’t waiting for anyone. The MSPs who learn from these proven leaders will define the industry’s future, while those who hesitate will struggle to catch up.
Your AI-powered future starts with learning from the best.
Join us this August 4-6 in Jersey City, NJ, for Build IT LIVE 2025 and learn directly from the AI experts who are already transforming the MSP industry. This MSP Summit will be the catalyst your business needs to thrive in an AI-driven future.
Register today and secure your spot at Build IT LIVE, the most impactful MSP summit of the year.
