for your interest in Build IT Live!

Build IT Live was created by an MSP for MSPs. Here are some answers to frequently asked questions. If you need more information, just get in touch HERE. Our team will be more than happy to help you out.

Can I book my room at the Waldorf instead of Signia by Hilton?

Yes! Any Waldorf rooms that are available for your desired check-in and check-out dates will appear as an option on the booking website along with any upgraded rooms at Signia by Hilton. They will be available at the following rates:

  • Signia by Hilton:
    • Disney View rooms: $219.00 /night
    • Junior Suite: $319.00 /night
    • Executive Suite: $569.00 / night
  • Waldorf
    • Waldorf Deluxe room: $289.00 /night
    • Deluxe Disney View room: $309.00 /night
    • Deluxe Suite: $409.00 /night
    • Deluxe Suite with balcony: $509.00 /night

Can I extend my stay with the discounted rates?

Yes! Our special pricing on rooms is available to you from 9/12/2023 – 9/25/2023.

When does the room block close?

5:00pm ET on Friday, August 25, 2023.

It’s past August 25, 2023, and I still haven’t booked my room. What do I do?

Our room block will be released on August 25, 2023, so if you didn’t book your room by this date, you will need to go through the regular booking site from Signia by Hilton: Click Here or Waldorf: Click Here.

Resort fees will not be discounted either. You’re welcomed to book a nearby hotel as well if the event hotel is booked up.

What do I get for the resort fee?

In addition to the group room rates, there will be a daily resort fee, discounted from $45.00 per room/per night to $22.50 per room/per night plus applicable state and local taxes. This will include:

  • Premium High-Speed Internet access (excluding meeting rooms) for up to 2 devices
  • Two bottles of water daily
  • Access to the Waldorf Astoria Golf Club practice facility
  • Access to the Fitness Center
  • 20% discount on spa treatments at the Waldorf-Astoria Spa
  • Free golf club rental after 2 pm
  • Use of lazy river tubes
  • Complimentary dinner for children 12 and under at Harvest Bistro when ordering from the kids’ menu and accompanied by an adult entrée. Limit one comp child’s meal per paying adult
  • Children 5 and under eat free breakfast at Harvest Bistro
  • Free golf club rental after 2pm
  • Shuttle service to all four Disney theme parks and Disney Springs

If I check out before the date I reserved, is there a fee?

Yes. If a guest who requested a room within the Build IT LIVE room block checks out prior to the guest’s reserved checkout date, the hotel will add an early checkout fee to the guest’s individual account (currently equal to one night’s room plus tax). You can avoid this by letting the hotel know before you check in if you have any changes to your travel dates.

What time is check-in?

4:00 PM

What time is check-out?

11:00 AM

How far are the Disney Parks from Signia by Hilton?

Disney parks are just a short shuttle bus drive away. Your shuttle ride is included in your resort fee.

  • Magic Kingdom: 5 miles
  • Animal Kingdom: 6.7 miles
  • MGM Studios: 3.5 miles
  • Epcot: 4.6 miles
  • Typhoon Lagoon: 0.8 miles
  • Blizzard Beach: 2.5 miles

Disney Spring’s: 2.3 miles

Can I bring my family?

Yes! You are welcome to bring your entire family to enjoy the magic Orlando, Florida brings in September. If you would like your family to join the evening events at Build IT LIVE ’23, you will need to purchase a Social Pass on the event website at

How much is parking?

Self $32.00, Valet $45.00

Who attends Build IT Live?

Build it live is a premier leadership education and business training conference for MSP professionals. We host over 700 delegates each year. Most attendees are MSP C-suite and manager-level executives who want to connect with like-minded professionals who want to grow or scale their businesses with tried and tested processes and strategies.

Who are your speakers at Build IT Live?

Build IT Live recruits industry leaders and top talent from the MSP channel. We require each speaker to present on a topic customized to our delegates' needs, meaning each talk is specifically designed for the Build IT Live event. You will not get to see these presentations anywhere else!

My budget is tight this year. Why should I attend Build IT Live for my professional development this year?

Build IT Live was designed by an MSP for MSPs. Each keynote and break-out session will address the current needs of MSPs. These presentations will help you prepare your business for growth. You will leave the conference with an actionable plan to optimize your business.

What are some of the topics that you will cover at the conference?

Our list of speakers and presentations grows every day. You can look at the current roster of talks here. This year’s conference will focus on the 4 key pillars of building and scaling a successful MSP business:

  • Talent Strategies: How to hire, train and nurture talent to optimize performance and employee retention.
  • Leadership Responsibility: How to be a business leader that people are dying to work for! These talks will focus on the foundational elements of your business that will allow you to level up your operation effectively and
  • Revenue Growth: How to increase your bottom line without increasing your workload. These talks and break-out sessions will explore the tools and techniques needed to create a profitable and streamlined business.
  • Service Optimization: How to become the go-to service provider in your respective niche. We’ll look at the tried and tested ways successful MSPs turn their clients into loyal, happy, raving fans!

What tools and templates will I get when I attend the conference?

Every conference should provide the knowledge you can take with you and apply to your business immediately.

Every attendee receives a hard copy of the over 60 templates for tools, processes, and strategies to help you streamline your business and position you for future success.  These templates will support all the learning and insight you gain at the conference.

You will also receive a digital/ editable version of these templates and access to Build IT MSP university, where you and your team can explore other educational materials focussing on MSP business development and growth.

What’s the agenda for Build IT Live 2023?

Here’s the link to the Build IT Live 2023 Agenda.  Speakers and events are added to the list every week. You can sign up here to get updates about the event.

What’s the theme for Build IT Live 2023?

This year’s Build IT Live event will be in Bonnet Creek, Orlando, FL. You will get special access to the Kennedy Space Center, including rocket tours and simulators.  Our VIP Leadership Symposium will be at the Disney Institute - go here for more information.

What is the VIP Leadership Symposium?

This is our annual pre-day event for select MSP professionals looking for excellent hands-on training and leadership development.  This year’s symposium will take place at the Disney Institute and feature top Disney executives' talks.  Go here to learn more

Can I bring my family?

Of course!  Build It Live is close to all the magic of Orlando, Florida.  If you’d like your family members to attend the evening Build It Live events, like dinner at NASA, then all you have to do is purchase a Social pass here.

What is the available accommodation?

We offer discounted  accommodation at the Waldorf and the Signia by Hilton.  You can book your accommodation through this booking portal.

Here are the rates for accommodation:

Signia by Hilton:

  • Disney View rooms: $219.00/night
  • Junior Suite: $319.00/night
  • Executive Suite: $569.00/night


  • Waldorf Deluxe room: $289.00/night
  • Deluxe Disney View room: $309.00/night
  • Deluxe Suite: 409.00/night
  • Deluxe Suite with Balcony: $509.00/night

Can I extend my stay with the discounted rates?

Yes! Our special proving on the rooms is available from 9/12/2023 to 9/25/2023

When does the room block close?

5:00 om ET on Friday, August 25, 2023

What happens if I book after Friday, August 25, 2023?

We’d love to see you at Build IT Live,  no matter what!

After August 25, you must book through the regular booking site at Signia by Hilton or the Waldorf: here.