Day 2 of Build IT LIVE 2024 continued the momentum from the first day, filled with energy and enthusiasm. Attendees were eager to learn, connect, and explore new opportunities, making it a day full of possibilities.
By the end of the day, MSP leaders walked away with practical knowledge and actionable insights from expert-led discussions and high-quality training that addressed their biggest challenges.
Catch all the highlights in the video below and read more details on the top moments that transpired.
Key Takeaways
Shannon Waller’s sessions on Unleashing the Power of Unique Ability®: MSP leaders gained valuable insights into how to identify and leverage the unique abilities of their team members for enhanced performance.
Launch of new Team GPS features: The curtain was raised on the new powerful features of Team GPS. You can now use Custom rewards (like time off or special perks) beyond just Team GPS points to reward your team members. The Group Meetings feature will allow you to hold meetings with a larger group using clear agendas and action items. While the HaloPSA integration now allows you to easily pull in CSAT and NPS data, Public APIs enable you to import CSAT data from any tool of your choice into a single intuitive interface.
Session on thriving in an AI-dominated world by Bruce McCully: Bruce’s session helped MSP leaders understand how they can use a straightforward framework to help their clients grasp AI, safeguard against data misuse or leaks and maintain accountability.
The success of Coaching Corner: For the first time at Build IT LIVE, we organized an opportunity for MSP leaders to get one-on-one advice from business and life coaches. Day 2 saw a lot of MSP leaders take advantage of that and hold 30-minute one-on-one coaching sessions focused on team building, M&A, cybersecurity, leadership and much more.
Session on making hard people decisions: Peter Melby, CEO of New Charter Technologies, drew on his 25 years of experience to teach a room full of MSP leaders why “hire slow, fire fast” isn’t always suitable, and how to lead with empathy while making decisive people decisions.
IT By Design President Kam Kaila’s session on onboarding vs. orientation: Kam was joined by Kaseya’s Chief Legal & HR Officer Sepedeh Tofigh for this session where they highlighted the importance of a thorough onboarding process. They also explained how going beyond a simple welcome packet ensures smooth integration and long-term success for new hires.
Expert advice from Will Nobles on going “From Flubs to Funds”: Will shared innovative strategies on how MSP businesses can leverage technology to drive growth and streamline operations, turning challenges into opportunities.
IT By Design CEO Sunny Kaila’s session on crafting an intentional path as an entrepreneur: Sunny guided MSP leaders in aligning personal and business goals, providing practical advice for achieving both professional success and work-life balance.
Life By Design session on discovering sleep secrets for peak performance: Dr. Param Dedhia explained the crucial role of sleep for maximizing performance, offering science-backed tips to improve sleep quality and boost overall health.
Session on MSP accounting best practices for value and profit: George Sierchio, EVP & Sr. Partner at Cogent Growth Partners LLC, explained how following accounting best practices improves business visibility and integrates smoothly with tools like PSA. The attendees learned how these practices boost profitability and make the sale process easier.
State of M&A in the MSP channel: Tony Francisco moderated a panel with four MSP leaders—Christian Fulmino (Senior VP, Dataprise), Kevin Damghani (Founder & CEO, ITPartners+), Neil Medwed (VP, Meriplex), and Tony Francisco (CEO, CloudPlus). They covered key M&A trends, deal structures, strategic drivers, and challenges in the MSP sector.
Day 2 of Build IT LIVE 2024 wrapped up with even more dynamic sessions and valuable insights. We saw expert discussions on M&A trends, leadership and AI strategies, and the latest in team management, making it a day packed with actionable knowledge.
Stay tuned for our recap of Day 3, where we’ll bring you the highlights and key takeaways from the final day of the fifth edition of Build IT LIVE. Follow us on social media for all the real-time updates!
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