he managed services industry demands exceptional leadership. This August 4-6, Jersey City hosts Build IT LIVE 2025, bringing together five industry pioneers who understand that success requires more than technical expertise, it demands visionary leadership.
Kyle Spooner: Breaking leadership bottlenecks
Kyle Spooner, Director of Product Analysis at NinjaOne, has revolutionized how teams approach organizational efficiency. With over a decade in product strategy, he bridges technical excellence with human-centered leadership.
His journey from software developer to product strategist revealed a crucial insight: the most successful projects weren’t about code quality, they were about creating environments where teams thrive.
Kyle’s proven track record
- Developed user-centric product strategies that improved customer satisfaction by 40%
- Led cross-functional teams of 50+ members across multiple product lines
- Implemented leadership frameworks that reduced project delivery time by 30%
- Transformed traditional hierarchical structures into collaborative team environments
- Mentored over 100 professionals in product analysis and leadership development
- Pioneered data-driven decision-making processes that increased team autonomy
Topic: “Don’t be the bottleneck: Build leaders, not checklists”
Kyle will challenge conventional management wisdom at Build IT LIVE 2025, exploring how traditional command-and-control leadership often prevents teams from reaching their potential. Instead of creating more processes and checklists, he advocates for developing leaders at every level who can make informed decisions and drive innovation independently.
Michael Timmes: The workforce development expert
Michael Timmes, Human Resource Consultant at Insperity, has become a trusted advisor for organizations maximizing their human capital potential. His expertise spans multiple industries, but his insights into technology sector workforce development make him invaluable to MSP organizations struggling with talent retention.
Timmes understands that upskilling and reskilling employees isn’t just beneficial, it’s a competitive necessity in today’s rapidly evolving landscape.
Michael’s proven track record
- Designed comprehensive upskilling programs that improved employee retention by 35%
- Consulted for over 200 organizations on workforce development strategies
- Created career mobility pathways that increased internal promotions by 50%
- Developed assessment tools that accurately identify skill gaps within 90% accuracy
- Implemented learning frameworks that reduced training costs by 25%
- Established mentorship programs that enhanced employee satisfaction scores by 40%
Topic: “Upskilling and reskilling strategies that drive growth”
Michael’s session at Build IT LIVE will provide actionable frameworks for developing teams in an era of rapid technological change. He’ll share proven methodologies for identifying skill gaps, creating effective learning pathways, and measuring development initiative impact. His approach emphasizes making upskilling a continuous process rather than a one-time event.
Beth Leonard & Sumeet Sabharwal: Emotional intelligence pioneers
Beth Leonard, COO of R3, LLC, has built her career on the foundation that operational success stems from understanding people, not just processes. Her journey to becoming an advocate for emotional intelligence (EI) began during her early operations management roles, where she observed a critical gap between technical competency and leadership effectiveness.
Leonard’s operations background revealed that technical skills alone weren’t sufficient for long-term success. The most effective leaders could understand, manage, and influence emotions, both their own and others’. This insight led her to systematically integrate emotional intelligence principles into operational frameworks, creating measurable improvements in team performance and client satisfaction.
Beth’s proven track record:
- Implemented EI training programs that increased team productivity by 45%
- Reduced client escalations by 60% through improved communication protocols
- Developed conflict resolution frameworks used across multiple departments
- Achieved 90% employee satisfaction scores through EI-focused leadership
- Created operational processes that integrate emotional intelligence assessments
- Led organizational transformation that improved cross-departmental collaboration by 50%
Sumeet Sabharwal: The technology implementation strategist
Sumeet Sabharwal from Netgain Technology LLC brings a unique perspective to emotional intelligence from his extensive experience in technology implementation and project management. His career has been defined by successfully leading complex technical projects where human factors often determine success or failure.
Sabharwal’s technology implementation experience shows that many project failures stem from communication breakdowns, not technical issues. This realization drove him to develop methodologies that combine technical expertise with emotional intelligence principles, resulting in higher project success rates and stronger client relationships.
Sumeet’s proven record:
- Led technical projects with 95% success rate by incorporating EI principles
- Reduced project timeline delays by 40% through enhanced team communication
- Developed client relationship management strategies that improved retention by 30%
- Trained over 150 technical professionals in emotional intelligence applications
- Created assessment tools that predict project team compatibility with 85% accuracy
- Established communication protocols that decreased project conflicts by 55%
Session: “Emotional intelligence at work: The real leadership advantage”
Beth and Sumeet will demonstrate how emotional intelligence directly impacts bottom-line results in MSP organizations. They’ll share practical strategies for developing EI within technical teams, improving communication in high-pressure environments, and creating collaborative work cultures that enhance both productivity and job satisfaction.
Mark Kovacevich & Will Nobles: The Culture Architects
Mark Kovacevich serves as President of North American Operations at Improving, where he has developed a distinctive philosophy on organizational culture development. His approach fundamentally challenges traditional top-down cultural initiatives, advocating instead for organic cultivation through consistent leadership actions and shared team experiences.
Kovacevich believes authentic culture cannot be mandated through corporate directives but must be nurtured through deliberate efforts that demonstrate values in action rather than documentation.
Mark Kovacevich’s proven track record:
- Scaled operations across 15 markets while maintaining 85% cultural consistency scores
- Implemented culture-first hiring practices that reduced turnover by 50%
- Developed performance evaluation systems that integrate cultural values
- Led cultural transformation initiatives that increased employee engagement by 55%
- Created frameworks for preserving culture during rapid organizational growth
Will Nobles represents Vector Choice Technology Solutions and specializes in translating abstract cultural concepts into tangible workplace practices. His expertise lies in bridging the gap between aspirational mission statements and actual employee experiences. Nobles focuses on creating practical frameworks that transform cultural values from corporate ideals into living elements of daily operations, ensuring organizational values become integral to how work gets accomplished.
Will Nobles’ proven track record:
- Translated abstract cultural values into measurable daily behaviors
- Established culture measurement systems that track real-time cultural health
- Developed onboarding programs that accelerate cultural integration by 40%
- Created feedback mechanisms that ensure cultural relevance to employee experiences
- Implemented recognition programs that reinforce cultural values organization-wide
Topic: “From words on the wall to a way of life: Designing a culture of purpose”
Will and Mark will provide practical strategies for creating authentic organizational cultures that drive both employee engagement and business results. Their presentation will share methodologies for identifying core values that resonate with employees, developing systems that reinforce these values, and establishing metrics to measure cultural health for continuous improvement.
Transform your leadership at MSP summit 2025
These industry leaders represent the future of MSP leadership, bringing decades of combined experience in driving organizational transformation within the managed services sector. Their expertise spans workforce development, emotional intelligence, culture building, and leadership frameworks specifically designed for MSP environments. Each speaker offers proven methodologies that address the unique challenges facing today’s managed service providers, from scaling technical teams to building lasting client relationships.
Real results you can expect:
- Improved team performance and productivity
- Enhanced client relationships and retention
- Better talent acquisition and retention strategies
- Sustainable organizational growth and scalability
As the managed services industry evolves, successful organizations will be led by those who combine technical excellence with exceptional leadership skills. The speakers at Build IT LIVE 2025 represent this leadership evolution, offering actionable strategies you can implement immediately.
Don’t miss this career-defining opportunity
Mark your calendar: August 4-6, Jersey City
This MSP summit promises to deliver game-changing insights that will transform how you lead in the managed services industry.
Join us for this exclusive gathering of industry visionaries.
