Extend Your Thinking

The conference opens with back-to-back keynotes from Kam and Sunny, followed by a feature keynote, two mainstage panels, and three breakout sessions across all four tracks. The night moves to NYC for a hosted Pub Crawl with your peers.

• From Experimentation to Strategy: Building an AI Roadmap for Your MSP
• From Technician to CEO: The Mindset Shift Every MSP Owner Has to Make
• Pricing for Profitability: Getting Away from Per-Device and Per-User Traps
• Churn Prevention: Identifying At-Risk Clients Before They Call Your Competitor

Eight breakout slots across all four tracks. The deepest, most tactical day of the conference. Pick your path or jump tracks. Evening winds down with a Pub Crawl and small-group hosted dinners across the city.

• AI Governance & Compliance: What MSPs Need in Place Before a Client Asks
• Will AI Make MSPs Obsolete? An Honest Assessment
• The QBR That Clients Value: Using AI to Deliver in Under an Hour
• The PE Playbook: What Private Equity Looks for in MSP Acquisitions
• Selling Your MSP: What Owners Getting Ready to Exit Wish They'd Known Sooner

A full hands-on AI workshop day. Mainstage keynote with Lior, an AI panel, and three working sessions where you build, test, and walk out with usable workflows.

The day closes with the ITBD Partner Awards, a conference recap with grab-and-go tools and templates, and the Great Gatsby Party at the NYSE.