Agenda

In today’s AI-driven, efficiency-focused world, MSPs are racing to optimize everything—except leadership. We promote people into leadership roles without training, without accountability, and without systems to support their growth. The result? Misalignment, burnout, and stalled team performance.

In this powerful keynote, Kam Attwal-Kaila challenges MSPs to stop treating leadership as a job title and start building it as an operating system. You’ll learn how to identify and develop leaders who can thrive in a fast-changing environment—and walk away with a fresh perspective on what your team truly needs to succeed.

Because the future of teamwork isn’t just about smarter tools. It’s about stronger leaders.

We are honored to welcome world-renowned leadership expert Dr. John C. Maxwell to the Build IT LIVE 2025 mainstage. A #1 New York Times bestselling author, coach, and speaker who has sold more than 30 million books in 50 languages, John has been named the world’s most influential leadership expert by Inc. and Business Insider.

At Build IT LIVE, John will draw from decades of experience equipping leaders at every level to inspire, influence, and create lasting impact. His message will challenge and encourage you to lead with clarity, authenticity, and purpose—especially in times of rapid change.

This is more than a keynote. It’s a rare opportunity to hear directly from one of the most trusted voices in leadership today—someone who has shaped executives, entrepreneurs, and world leaders alike. Prepare to leave not just motivated, but moved to lead at a higher level.

The MSP industry is standing at a critical crossroads. What got us here won’t get us there. In this visionary keynote, Sunny Kaila—Founder & CEO of IT By Design and author of Operation Teamwork—outlines what he believes is the next great leap forward for Managed Service Providers: the evolution from MSPs (Managed Service Providers) to MIPs (Managed Intelligence Providers).

This session will unpack the changing landscape over the next 2, 5, and 10 years—what technologies, capabilities, and leadership mindsets MSPs must embrace to remain competitive and relevant. It’s not just about automation or service delivery anymore. It’s about intelligence, agility, and building next-generation teams that lead with data, empathy, and innovation.

You’ll leave with a strategic roadmap for your business model, your team, and your leadership mindset—redefining your identity for the next era of growth.

Meet the only MSP service platform recognized on the Gartner® Magic Quadrant™ for AI in service delivery - and then gives it away for free. See insights from Halo's top 100 customers and learn how to deliver unbeatable automations across your technology landscape to delight customers. Join Tim Barton-Wines from Halo who shares his experience from working with 100's of MSPs over the years on how to leverage modern unified service platform software to improve efficiency, create differentiators and drive growth.

As cybersecurity has grown more complex with escalating threats and consequences, revisiting the fundamentals takes extra importance. Join ThreatLocker VP of Solutions Engineering Ryan Bowman as he cuts through the noise to what matters most for practical and effective security. We'll explore simple things you can do to stop cyberattacks so you can better protect your organization today.

In his only public session of 2025, legendary coach Dan Sullivan will transform how you think—about time, success, and your future.

Over two powerful hours, Dan will unveil a new “time sense” that helps you stay present, think bigger, and align contentment with ambition—essential skills in today’s fast-changing, AI-driven world. You’ll learn how to access the fourth level of thinking, tap into tools behind 60+ patents, and reframe uncertainty into opportunity.

This is not just a talk—it’s a once-in-a-lifetime mindset shift from one of the greatest entrepreneurial coaches of our time.

MSPs are being told to “adopt AI” but not shown how to reorganize teams, reskill talent, or lead transformation. This panel focuses on where AI fits in workflows, team design, and the human side of automation.

Most MSPs believe their value is in keeping IT running—and that’s exactly why clients see you as nothing more than “the IT fixer”. Learn how to reposition your MSP from an IT fixer to a business partner. We’ll break down a simple three-step framework for understanding client goals, aligning IT to business success, and proving measurable impact. This isn’t a one-time fix—it’s a cycle that continues indefinitely. You’ll walk away with a tangible guide to take the first step in repositioning your value in your clients’ eyes.

MSPs can’t grow by net-new alone. This panel dives into proven land & expand models (CX, compliance, mobility, cyber) and how teamwork—both internal and partner-based—drives scalable revenue.

Most MSPs still operate top-down. This session flips the script: how leadership teams co-develop strategy, empower front-line innovation, and align cross-functional teams around future readiness.