MSP Talent Blueprint Series – Performance Management

Step 3 – Performance Management

An effective performance management process serves as the foundation for aligning the individual’s efforts with the MSP’s strategic goals. Though it requires time to plan and implement, it can save MSPs and their employees significant time and energy. Most importantly, it can be a very effective motivator since it helps MSPs and their employees achieve organizational success. 

It’s based on consistent communication between a supervisor and an employee that occurs throughout the year in support of accomplishing the strategic objectives of the organization. It includes: 

  • 360-degree assessments
  • Leadership development
  • Coaching and mentoring
  • Career mapping
  • Professional development
  • Goal alignment 

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Our Panel of Experts:

Sunny Kaila

Sunny Kaila is the Founder and CEO of IT By Design. He has built IT By Design into the largest privately held MSP in America. His business philosophy of building a community at work led to IT By Design being named Great Places to Work Certified in multiple countries. ITBD is now a global company with nearly 600 employees.

Todd Billiar

Todd Billiar has more than 25 years of dedicated experience in technology consulting and service, as a technical specialist, a manager, and vendor. He brings extensive experience to the channel having worked for large and small VARs, MSPs, and multiple IT Channel-focused vendors.