NOC

With more than 15 years of experience providing 24x7 support services, our team thrives on resolving any issue your MSP may face—day or night. We have the can-do mentality needed for resolving issues with urgency while meeting the highest customer service expectations.

Watch:
Monitoring

  • Hardware & Software Audits
  • Remote access via ConnectWise Control
  • Ticket-based Workflow
  • Ticket escalation with steps to resolution
  • Patch whitelisting service
  • Multi-Vendor A/V Management

Care: Monitoring and Maintenance

  • Hardware & Software Audits
  • Screen Control Access Client
  • Ticket-based Workflow
  • Ticket escalation with steps to resolution
  • Patch whitelisting service
  • Multi-Vendor A/V Management
  • Remote restart of services by NOC
  • Full remote problem resolution by NOC
  • Patch deployment by NOC
  • Discounted Project Services

Ignite: Complete Management

  • Hardware & Software Audits
  • Screen Control Access Client
  • Ticket-based Workflow
  • Ticket escalation with steps to resolution
  • Patch whitelisting service
  • Multi-Vendor A/V Management
  • Remote restart of services by NOC
  • Full remote problem resolution by NOC
  • Patch deployment by NOC
  • Discounted Project Services
  • Proactive or on-demand server restart
  • Global policy troubleshooting
  • System performance analysis & troubleshooting
  • MS Exchange health check & defragmentation
  • MS Service Pack Installation
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