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The Importance of Building Relationships for Success with Brett Helgeson

What makes building relationships and delegation key components of success for an organization? Find out below! 

Brett Helgeson, an entrepreneur with experience in both commercial construction and the IT industry, shares his journey and entrepreneurial lessons learned. Brett started his first business in commercial construction and later transitioned into the IT industry by buying a company that had taken care of all his contracting IT needs. The CEO and Managing Partner of Adopt Technologies highlights three key entrepreneurial lessons learned, which include the strength and ability to delegate and hire the right people, always looking for additional clients and business partnerships, and focusing on people and culture. Brett emphasizes that people want to be a part of something, grow professionally and personally, and have a voice in the company. Therefore, fostering a culture that empowers people and genuinely cares about them is essential.

As a remote workplace has become more challenging, Brett focuses on building relationships with clients and team members, which are at the center of his business. He acknowledges that building relationships with clients has always been a priority, and he has longstanding partnerships with them. As for team members, Brett creates an environment that fosters open, honest, and transparent culture where people can question things and have a voice. He empowers people and helps them grow professionally by offering a development program.

Watch the complete podcast to learn valuable entrepreneurial lessons from Brett’s experiences.

Watch: The Importance of Building Relationships for Success with Brett Helgeson

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About Sunny’s Silver Linings Podcast

“Sunny’s Silver Linings” is a top MSP channel podcast hosted by the CEO of IT By Design, Sunny Kaila. Sunny and his guests cover a wide range of MSP- and talent-based topics, including leadership, corporate culture, MSP services, cybersecurity, customer service, talent growth and retention, and strategies to achieve success in the channel. Listen now to take your business to the next level!

You can check out all our episodes here. You can also listen to “Sunny’s Silver Linings” podcast episodes on all the top streaming platforms, including Apple Podcasts, Spotify, Amazon Music, iHeart Radio, etc.

About IT By Design

With more than two decades of experience as a technology services provider—first as an MSP, and then for MSPs—IT By Design (ITBD) helps clients navigate the volatile technical landscape. As the authority on MSP-trained technical talent, it understands the challenges its customers face when recruiting team members. ITBD addresses those issues through many solutions: dedicated staffing, 24x7x365 NOC services, helpdesk solutions, RMM virtual admin, vCIO consulting, security, employee and client engagement software, and professional services. ITBD is headquartered in New Jersey and has facilities in India and the Philippines.


For more content like this, be sure to follow IT By Design on LinkedIn and YouTube, check out our on-demand learning platform, Build IT University, and be sure to register for Build IT LIVE, our 3-day education focused conference, September 9-11, 2024 in Orlando, FL!