What Not to Do in the First 90 Days—Lessons Learned

Everyone wants to share their wins, their expertise, their 10 ten ways to win. In this session, we’ll talk about the lessons we’ve learned as an MSP, as a Master MSP, and as tech experts. As the saying goes: failure is actually an opportunity in disguise. In this session, we’ll discuss some of the biggest lessons learned when it comes to onboarding new clients.

  • Setting Expectations Means Everyone Understands
  • Technology Assessment Dos and Don’ts
  • Why “I sent you an email” isn’t the right approach

About Javid Khan

As CTO of a Master MSP, Javid Khan spends his days (and occasionally nights and weekends) making sure customers are happy. But often than not, he is leading a team of 200-plus service experts, creating the policies, documentation, workflow, and training needed to meet industry-standard and higher SLAs, ensure customer expectations are surpassed, and hold a global services organization accountable for seamless technology support.

Javid joined IT By Design almost 13 years ago, working through several roles, learning along the way. He’s developed a deep expertise in services delivery alongside technology savviness when it comes to keeping a global business operating smoothly, with collaboration and security held to the highest standard.

Before joining IT By Design, Javid was an IT manager. He earned his bachelor of arts in Pre-Medicine/Pre-Medical Studies from Saint John’s University. Javid lives in New York with his wife and two sons.

Invite Javid to be a speaker by contacting Gennifer Biggs, IT By Design, genn.biggs@itbd.net  (814) 449-26