Let’s be honest. Lots of companies offer staffing support to MSPs. What makes ITBD different is a two-fold answer.
Firstly, drawing from our nearly two decades of experience as an MSP serving the greater New York/New Jersey area, we’ve honed our talent solutions. With over 450 employees spanning three countries, we’ve developed a standardized training approach based on our own brand experience and customer service expectations.
Secondly, we’ve distilled this wealth of experience into what we term the “MSP Way” training. This specialized training program ensures that every new addition to our bench of engineers is equipped to add value from day one. They receive comprehensive instruction on the core functions of an MSP, the pivotal role of customer service, IT By Design processes and proficiency in the traditional MSP tool stack.
Why is Our MSP Way Training Different?
During the 60-days MSP Way boot camp, newly hired engineers learn about the processes and workflows essential to a successful MSP organization. We cover aspects such as dispatch, ticket creation and lifecycle, escalation best practices, and SLA management. Working in a managed services environment can be overwhelming without the correct mindset.
Our MSP staffing solutions work because there aren’t any surprises for our talent—or you—when they join your team. We’ve set their expectations around the intensity of an MSP and given them the tools to be successful.
IT By Design’s MSP Way Bootcamp training program nurtures high caliber of tech talent for MSPs get trained on these:
- Customer Service
Soft skills play a critical role in the success of MSPs, yet they are often overlooked. Even the most advanced technological solutions and efficient workflows can fail to satisfy customers if they do not feel valued. In our “customer delight” training, we cover a range of topics, from business etiquette to professional email communication. We emphasize the importance of active listening and clear, consistent communication throughout the resolution process. Our goal is to ensure that our engineers understand that interpersonal skills are just as vital as technical expertise in delivering exceptional service to our clients.
- Training on Standard MSP Toolsets
We prioritize training the engineers on tools critical to your MSP’s operations, such as PSAs and RMMs. Additionally, we delve into broader technology areas such as Microsoft tools, server management, cloud solutions and security. We understand that unlike traditional IT departments or break-fix services, your MSP requires a unique approach to working with technology solutions.
Our training ensures that our MSP dedicated engineers are well-versed in these nuances and equipped to address day-to-day challenges from the get-go. We recognize the importance of cultivating well-rounded engineers who can handle a diverse range of tasks, eliminating the need for subject matter experts in every technology area.
MSP Way Boot Camp is not the end of our training. We go above and above by putting a dedicated service manager in close collaboration with your MSP. The service manager is responsible for ensuring that your engineer caters to the needs of your team without any hassles. They act as your dedicated point of contact, enabling continuous assistance and communication to ensure that the engineer consistently meets your expectations in terms of performance.
Hire highly skilled tech talent from the industry’s deepest bench
Hire our highly skilled and MSP-trained engineers to put an end to your ongoing problems with hiring and retaining top IT talent. Most importantly, you won’t need to spend any money or valuable time educating our engineers. All you would need to do is guide them in seamlessly integrating into your team.
Talk to us today and let us find you an engineer your MSP needs to grow to new heights.
