Just when you think you’re on top of the latest artificial intelligence (AI) disruptions, someone could leapfrog you in an instant. As per research conducted by McKinsey, the growing divide between AI leaders and the rest of the industry has increased by 60%.
Evidence also highlights that companies that have leading digital and AI capabilities outperform the others by 2-6 times on total shareholder return (TSR) across all sectors.
Why is leveraging AI so important? What are the key capabilities you must develop to effectively harness AI’s true potential? In this blog, let’s explore answers to these questions and a few more!
Why Should You Leverage AI?
Digital and AI are more than just mere buzzwords; they are your critical drivers of business growth. Apart from significantly enhancing shareholder returns, leveraging AI can also enhance your EBITDA by 10-20% within two to three years of its implementation.
Let’s explore the key ways in which AI can impact your MSP:
- Enhance Productivity and Efficiency: AI can automate regular processes such as monitoring, patch management, and system updates. This helps you reduce costs and concentrate on strategic goals and process improvements.
- Boost Scalability: You can scale your operations more effectively by using AI to handle increasing volumes of data and meet ever-growing customer needs without proportionally increasing your manpower, providing you seamless scalability.
- Robust Cybersecurity: AI-powered tools can continuously monitor for security threats, detect anomalies, and facilitate prompt response to incidents, thus making your overall cybersecurity infrastructure more robust and resilient.
- Boost Customer Satisfaction: With AI-driven insights and automation, you can enhance customer satisfaction with faster response times, improved service quality, and tailored solutions.
- Achieve Competitive Advantage: By early adoption of AI, you can differentiate yourself in the market by offering innovative, efficient, and resilient solutions compared to your competitors still relying on traditional methods.
Guess what? It’s never too late. You still have the chance to hop on the AI bandwagon and craft your course to success. However, there are a few hard-to-replicate capabilities you must develop beforehand to fully reap the benefits of AI.
Key capabilities you must develop
To effectively leverage AI, there are multiple facets you must focus on streamlining at your MSP, ranging from developing a strategic roadmap, hiring and training the right talent to ensuring a holistic change management. Let’s explore how you can ensure.
Developing a strategic roadmap
- Align top management to identify areas within your business where technology can enhance performance, such as improving customer experiences or optimizing core business operations.
- Define a clear pathway for optimally allocating resources, ensuring the successful implementation and continuation of technological changes.
Hiring and training the right talent
- Hire and train a digitally skilled bench of top engineers capable of rapidly iterating and deploying solutions while also understanding business models and analyzing data.
- Ensure your team is technologically savvy and adaptable to change.
Dynamic operating model
- Develop a successful operating model that allows many cross-functional teams to work autonomously on products and platforms.
Robust technological Infrastructure
- Set up a decentralized technology ecosystem that empowers your teams to swiftly access data, applications, and software tools for innovation, saving time and bandwidth.
- Incorporate a modular cloud-based tech stack for seamless capability access and component upgrades without disrupting the overall architecture.
Data Architecture
- Design a data architecture focused on creating reusable data products, carefully curated and packaged for easy access and use across various teams and applications.
Holistic Change Management
- Plan thoroughly, allocate resources, and oversee the entire change management process for the successful adoption and scaling of new digital and AI products across your organization.
- Implement new digital and AI products holistically, transforming them into valuable assets that generate exponential returns.
Are you overwhelmed with the countless aspects you must focus on? We understand that knowing “what to do” is one thing but knowing “how to do it” is another. Hence, we bring to you Build IT LIVE 2024—the perfect place for expert-led sessions, insightful discussions, and practical solutions to solve your biggest challenges. No sales pitches, just actionable insights.
Learn to thrive in the era of AI at Build IT LIVE 2024
Build IT LIVE 2024 features dedicated breakout sessions on AI. The key sessions are:
- Thriving amid the modern AI age of disruption by Bruce McCully (Chief Security Officer, Galactic Advisors) that will cover key strategies to navigate and capitalize on the AI revolution.
- AI use cases in the MSP business to boost your operation efficiency by Daniel Wang (Founder & CEO, MSPbots.ai) on AI use cases that are sure to give your MSP the edge it deserves.
Other sessions include:
- To AI or Not to AI: How to decide and what to do
- Shadow AI: Developing use case policies
- And many more!
Click here to view the detailed agenda.
Less than 2 months to go for Build IT LIVE 2024. Reserve your spot now! In the era of AI disruption, don’t let your MSP fall behind.
