MSP Talent Solutions | Support Resources for MSPs

Leverage Great Employee Experience Using Employee Engagement with Matt Mills

With the current unemployment rate for the MSP channel at a low 1.5 percent – and even lower in cybersecurity roles – the shortage of available top tech talent is a major pain point for MSPs. A great way to overcome HR challenges is by listening to Matt Mills, Senior Recruiter for IT By Design.
In this episode of Sunny’s Silver Linings, Matt shares his valuable insights on how to identify, hire, and retain high quality candidates. He offers ways to reduce your chances of losing a prime candidate to competitors during the interview phase, along with the four key components that will help you retain your best team members after they’re hired. Matt’s guidance will help you conquer many of your staffing obstacles.
For more content like this, be sure to follow IT By Design on LinkedIn and YouTube, check out our on-demand learning platform, Build IT University, and be sure to register for Build IT LIVE, our 3-day education focused conference, August 4-6, 2025 in Jersey City, NJ!